Oluwadamilola Osifeso

I am a seasoned customer service manager and operational leader with a proven record of success in executing strategic plans to meet company objectives. My experience includes building and leading global success teams from scratch, managing customer service teams in both startup and corporate environments. I have a strong history of driving customer success and aligning with sophisticated customer environments at both executive and departmental levels.

Throughout my career, I have achieved significant milestones, including a 20% growth in customer revenue in 2022 and a remarkable 95% account retention rate across all customers during my tenure as a Customer Service Representative. My ability to develop high-performing teams and collaborate cross-functionally has been instrumental in implementing business initiatives, improving workflow efficiency, and decreasing operating costs.

In my current role as a Social Media Executive, I provide strategic leadership and management for various teams, translating objectives into tactical action plans. I am passionate about enhancing customer experiences through effective communication and relationship management, and I continuously seek opportunities for improvement in customer engagement and retention.