Ada Ogwuche
@adaogwuche
Experienced sales and customer care professional with over 13 years.
NigeriaWhat I'm looking for
I am a dedicated professional with over 13 years of experience in sales and customer care operations. My journey began as a Customer Service Representative at Globacom Limited, where I honed my skills in providing exceptional customer service and resolving queries effectively. My commitment to excellence and quality has always driven me to exceed expectations in every role I undertake.
As a Customer Care Team Leader, I was responsible for supervising daily operations, ensuring that customer complaints were resolved promptly, and generating insightful reports to enhance service delivery. My leadership skills were further demonstrated in my role as a Stock Controller/Supervisor, where I managed inventory and ensured customer satisfaction at all times. I thrive in dynamic environments and am passionate about fostering positive relationships with customers and colleagues alike.
Experience
Work history, roles, and key accomplishments
Stock Controller/Supervisor
Globacom Limited
Jul 2012 - Present (13 years 4 months)
Managed day-to-day outlet activities, ensuring customer satisfaction and supervising Gloworld executives. Prepared daily, weekly, and monthly inventory reports, including monthly bank reconciliations.
Customer Care Team Leader
Globacom Limited
Sep 2008 - Present (17 years 2 months)
Supervised customer care activities, ensuring timely resolution of customer queries within Service Level Agreements. Managed performance of Gloworld Executives to deliver world-class customer service and resolved customer complaints.
Customer Service Representative
Globacom Limited
Sep 2006 - Present (19 years 2 months)
Provided high-level customer service, addressing queries and complaints, and troubleshooting service issues. Generated records and data for management decisions and educated customers on company products and services.
Administrative Officer
Canterbury Oil & Gas
Jan 2004 - Present (21 years 10 months)
Performed administrative duties for Canterbury Oil & Gas. Managed office operations and supported various departmental needs.
Personal Assistant
National Youth Service Corp (NYSC)
Aug 2002 - Present (23 years 3 months)
Served as a Personal Assistant to the Honourable Commissioner of Transport. Provided support and managed various tasks for the commissioner.
Education
Degrees, certifications, and relevant coursework
University of Jos
Bachelor of Science, Political Science
Grade: Second Class Honours (Lower Division)
Obtained a Bachelor of Science degree in Political Science. Graduated with Second Class Honours (Lower Division).
Command Secondary School, Ipaja, Lagos
WAEC, General Studies
Completed secondary education and obtained the West African Examination Council (WAEC) certificate.
Dodan Barracks Primary School, Lagos
First School Leaving Certificate, General Studies
Completed primary education and obtained the First School Leaving Certificate.
Tech stack
Software and tools used professionally
Availability
Location
NigeriaAuthorized to work in
Job categories
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