Iretioluwa Adugbe

Manage daily social media operations across Instagram, TikTok, X, and Telegram, driving engagement and community growth while analyzing metrics (CAC, DAU/MAU, CTR) to optimize campaigns.

Managed and responded to customer queries and complaints across social platforms, coordinated with internal teams to resolve issues, and reported support metrics to leadership.

Supervised a telesales team to achieve targets, delivered coaching and training, developed sales strategies and scripts, and prepared sales forecasts and performance reports.

Handled inbound and outbound sales calls, resolved customer inquiries, upsold products, and converted leads into paying customers to meet sales targets.

Addressed customer concerns via calls, email and chat, resolved issues, upsold services, and updated CRM data while meeting sales quotas.

Handled incoming customer inquiries across channels, resolved complaints, maintained customer records, and applied product and policy knowledge to support service delivery.

Welcomed guests, ensured satisfaction through check-ins and issue resolution, recommended services, and escalated complex issues to management.

Maintained customer records, resolved complaints, and collaborated with teams to improve customer experience within the service centre.

Completed coursework in Data Analysis and Business Intelligence; program noted as 'In View' at the time of resume submission.

Completed a Bachelor's Degree in English Language at Obafemi Awolowo University, focusing on advanced language studies and communication skills.