Funmilayo SanniFS
Open to opportunities

Funmilayo Sanni

@funmilayosanni

Driven Marketing and Customer Service professional dedicated to client satisfaction.

Nigeria

What I'm looking for

I seek a role that values customer engagement and offers growth opportunities.

I am a dedicated Marketing and Customer Service professional with a strong commitment to delivering exceptional customer experiences that foster loyalty and trust. My expertise lies in developing innovative strategies to enhance client satisfaction, effectively managing relationships, and addressing challenges with professionalism. I thrive in dynamic environments where I can leverage my skills to contribute to business growth.

In my current role as a Customer Experience Specialist at New Horizons Nigeria, I respond to customer inquiries, provide technical support, and build lasting relationships with clients. My previous experience as a Social Media Specialist and Marketing Manager has equipped me with the ability to create and execute effective social media strategies that drive engagement and retention. I am passionate about using my skills in social media management and marketing analysis to support customer service initiatives and enhance overall business performance.

Experience

Work history, roles, and key accomplishments

BB

Sales & Customer Relations Representative

Badetex Bookstore

Jul 2014 - Aug 2017 (3 years 1 month)

Promoted and sold products while ensuring customer satisfaction. Handled inquiries and maintained a high standard of customer care during purchases.

Education

Degrees, certifications, and relevant coursework

University of Ilorin logoUI

University of Ilorin

Bachelor of Science, Marketing

2020 - 2023

Grade: Second Class Upper

Completed a Bachelor of Science in Marketing with a focus on developing effective marketing strategies and understanding consumer behavior.

Yaba College of Technology logoYT

Yaba College of Technology

Ordinary National Diploma, Marketing

2016 - 2018

Grade: Second Class Upper

Achieved an Ordinary National Diploma in Marketing, gaining foundational knowledge in marketing principles and practices.

Tech stack

Software and tools used professionally

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