FSFunmilayo Sanni
@funmilayosanni
Driven Marketing and Customer Service professional dedicated to client satisfaction.
NigeriaWhat I'm looking for
I am a dedicated Marketing and Customer Service professional with a strong commitment to delivering exceptional customer experiences that foster loyalty and trust. My expertise lies in developing innovative strategies to enhance client satisfaction, effectively managing relationships, and addressing challenges with professionalism. I thrive in dynamic environments where I can leverage my skills to contribute to business growth.
In my current role as a Customer Experience Specialist at New Horizons Nigeria, I respond to customer inquiries, provide technical support, and build lasting relationships with clients. My previous experience as a Social Media Specialist and Marketing Manager has equipped me with the ability to create and execute effective social media strategies that drive engagement and retention. I am passionate about using my skills in social media management and marketing analysis to support customer service initiatives and enhance overall business performance.
Experience
Work history, roles, and key accomplishments
NNCustomer Experience Specialist
New Horizons Nigeria
Jan 2024 - Present (1 year 4 months)
As a Customer Experience Specialist, I respond to customer inquiries, provide technical support, and ensure customer satisfaction. I build relationships with customers and escalate complex issues to senior specialists when necessary.
Social Media Specialist
Freelance
Jul 2019 - Oct 2023 (4 years 3 months)
Managed social media marketing for various clients, developing strategies based on competitive research and audience targeting to enhance engagement and brand presence.
Social Media Marketing Manager/HR Assistant
Allied Computers Limited
Apr 2018 - Apr 2019 (1 year)
Planned and implemented social media campaigns, collaborated with the marketing team, and managed online promotions to enhance customer engagement and lead generation.
Sales & Customer Relations Representative
Badetex Bookstore
Jul 2014 - Aug 2017 (3 years 1 month)
Promoted and sold products while ensuring customer satisfaction. Handled inquiries and maintained a high standard of customer care during purchases.
Marketing & Customer Relations Intern
Q8 Nigeria Limited
Apr 2017 - Jun 2017 (2 months)
Monitored customer satisfaction, managed communications about new products, and utilized social media for customer engagement and feedback.
Education
Degrees, certifications, and relevant coursework
UIUniversity of Ilorin
Bachelor of Science, Marketing
2020 - 2023
Grade: Second Class Upper
Completed a Bachelor of Science in Marketing with a focus on developing effective marketing strategies and understanding consumer behavior.
YTYaba College of Technology
Ordinary National Diploma, Marketing
2016 - 2018
Grade: Second Class Upper
Achieved an Ordinary National Diploma in Marketing, gaining foundational knowledge in marketing principles and practices.
Tech stack
Software and tools used professionally
Availability
Location
NigeriaAuthorized to work in
Job categories
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