Cecil George

Prospected and qualified mid-market and enterprise security prospects (CISOs, IT directors) using MEDDIC/BANT, increasing qualified leads by 20% and improving meeting conversion by 15% through multi-channel cadences and A/B testing.

Cold-called and qualified healthcare decision-makers to schedule appointments for Account Directors, driving a 15% increase in new client acquisitions and improving onboarding productivity by 20%.

Engaged global prospects for online education programs and managed full sales cycle to meet enrollment targets while adhering to performance KPIs.

Exceeded daily and monthly sales targets for O2 contract sales through outbound consultative selling and tailored contract solutions for UK clients to drive acquisition and retention.

Drove end-to-end sales of telecom triple-play services and home security solutions using BANT/MEDDIC qualification, improving conversion rates and lowering CPA.

Managed full Spectrum sales cycle from lead generation to closure, aligning offerings to customer ROI and maintaining low cost-per-acquisition while meeting sales targets.

Handled inbound passenger requests and dispatch coordination using Storm Software across Leeds and Wakefield to ensure timely pickups and accurate scheduling.

Contacted insurance adjusters to negotiate medical lien reductions for workers' compensation cases, meeting weekly and monthly KPIs while ensuring SOP compliance.

Delivered high-volume inbound support for SquareTrade, applied de-escalation techniques to maintain a 93% CSAT and achieved consistent KPI exceedance leading to performance bonuses.

Sold and coordinated Umrah and Hajj packages, managing flights, accommodation, transfers, and visas using GDS systems to deliver seamless international pilgrimage experiences.

Expanded US customer base for network storage products through B2B lead generation and client relationship management, creating opportunities for recycling solutions.

Supervised HVAC and infrastructure installation projects including piping and ducting for generator units and AC deployments, ensuring compliance with specifications and safety standards.

Provided inbound product support for a large product catalog, managed consignment confirmations and EU compliance verifications to ensure accurate order processing.

Handled flight reservations and ticketing via Worldspan and Sabre, processed cancellations and refunds, and managed customer inquiries to ensure smooth travel arrangements.

Managed cab booking and dispatch coordination for Oxford City Royal Cabs, ensuring accurate booking capture and timely service delivery.

Assisted UK injury claimants by collecting case details and guiding them through compensation processes; conducted outbound outreach for a government insulation program to schedule specialist appointments.

Supported U.S. mortgage holders with loan modification processing and secured new projects like E-Local to expand service offerings during the 2008–2010 period.

Enrolled in the ACCA qualification since 2010, with multiple papers passed and several papers currently in progress.

Completed a Higher National Diploma (HND) in Business awarded by the University of West London (formerly Thames Valley University).

Completed Higher Secondary School Certificate (HSSC) at Indian Public School & College in Salmiya, Kuwait.