Open to opportunities

Catherine Obijiaku

@catherineobijiaku

Message

I improve customer service operations, retention, and sales support through CRM-driven client care.

Belarus

Message

What I'm looking for

I'm looking to lead or support customer service operations where I can strengthen client relationships, improve service quality, manage performance, coach teams, and identify opportunities for retention and growth.

I've supported customer service and sales operations for Chill Hub Mechanical, Bethelmendels Group, Noja Inventory App, and Cadbury Plc. At Bethelmendels Group, I improved SLA compliance to 98%, reduced escalations by 15%, and introduced follow-ups that increased repeat transactions by 25%.

I'm experienced in client relationships, order processing, CRM administration, escalation resolution, service scheduling, invoicing, and upselling. I've also trained and onboarded customer service representatives while helping teams improve service quality and operational efficiency.

Experience

Work history, roles, and key accomplishments

Customer Support Specialist

Chill Hub Mechanical LLC

Jun 2025 - Aug 2026 (1 year 2 months)

Served as primary point of contact for HVAC and appliance clients, handling inbound calls, scheduling appointments, and coordinating with technicians. Upsold maintenance plans, prepared invoices, and assisted in recruiting and training new staff.

Customer Service Sales Support Upselling Invoicing Scheduling CRM Training Onboarding Problem Solving

Customer Service Representative

Bethelmendels Group

Jun 2023 - Apr 2025 (1 year 10 months)

Supported sales team with quotes, order updates, and client follow-ups. Improved SLA compliance to 98%, reduced escalations by 15%, and boosted repeat transactions by 25% through proactive communication and follow-up routines.

Sales Support CRM SLA Escalation Management Upselling Customer Retention Process Improvement

Customer Service Specialist

Noja Inventory App

Sep 2021 - Apr 2023 (1 year 7 months)

Managed live chat and email support, handled post-sale follow-ups, and flagged upsell leads. Reduced ticket resolution time by 20% through templates and prioritization, and maintained 100% accurate CRM entries.

Live Chat Email Support CRM Ticket Resolution Upselling Customer Feedback Data Entry Prioritization

Customer Service Representative

Cadbury Plc

Apr 2015 - Aug 2021 (6 years 4 months)

Responded to customer inquiries via phone, email, and chat, resolving delivery and billing issues with sales and logistics teams. Strengthened retention by 30% and supported upsell campaigns that increased per-customer revenue by 15%.

Customer Service Problem Solving Upselling Retention CRM Sales Support Logistics Coordination