Looking for a job

Eduard Bahdanau

@edpm77

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I have a great experience in Customer Support, Team Building and Management. Live in Poznan, Poland

Poland

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What I'm looking for

I'm looking for a new challenge first of all. I like to build something new or improve existing.

I was born nearby Vladivostok. When I was 9 my family relocated to Belarus. So the most part of my life I lived there. Because of the often changes of locations I received the skills of good communications and adaptation from childhood.

That's why during almost all of my career I was focused on Customer Support and Managed Services.

I built and led Support and Maintenance Teams in different industries.

I supported warehouse and accounting application for trading companies, built Support Teams for Internet and Cloud Service providers, Logistics, Audit and Manufacturing companies.

Experience

Current

Head of Managed Services department

Current

Exadel

Oct 2021 - Present (2 years 7 months)

Providing managed support services to existing and new clients.
Team building. Management of the Teams during the beginning phase of the Project.
Description and implementation of Support Processes.
Collaboration with Staffing, Sales, Account management and other departments.

Management Leadership Managed Services

Chief Information Officer

BDO Belarus

Mar 2017 - Sep 2019 (2 years 6 months)

I examined client’s IT systems and infrastructure for the main IT security standards (passwords policies, backup and recovery policies, access controls, change management, etc.). And, of course, prepared a detailed report with conclusions of the probability of data damage or fraud. I took part in more than 40 audits.
I implemented all the necessary global policies and standards.

Management VMWare Support Engineering Network Engineering Security Engineering Engineering Strategy Technical Engineering Engineering Management Engineering Leadership IT Audit

Head of maintenance and technical support department

MTS Belarus

Oct 2019 - Oct 2021 (2 years)

My responsibility was to build and lead of the support and maintenance team for the new direction of business in one of the biggest Belarus telecommunication companies.
I took part in the architectural solutions and also participated in the launch of new products.
With my immediate participation company was certified with PCI-DSS standard.

Management Leadership VMWare Agile IaaS SaaS Data Center PCI DSS Customer Support

IT Manager

Polimaster

Jun 2013 - Mar 2017 (3 years 9 months)

I led the IT department. When I came to the company, its IT infrastructure was in the situation close to disaster. Company was more than 20 years old but all this time its IT grew evolutionary. I transferred all of the critical services to the virtual infrastructure, interconnected two offices using VPN, implemented backup standards, renewed server room.
I was responsible for IT budgeting.

IT Management Customer Support Systems Engineering Engineering Strategy Engineering Management