I’m a Technical Support Specialist who supports users via chats, emails, and phone calls, managing 180 to 230 inquiries per day. I resolve account and payment issues, help users process deposit or withdrawal requests, and keep customers informed with timely updates.
I also build operational improvements: quick response templates for FAQs increased my response rate from 30% to 80%, and I use daily performance tracking to achieve an overall satisfaction rate of over 95%. Previously, I led logistics and warehouse teams—optimizing storage by 30%, implementing product rotation controls with Excel, managing SAP workflows, and supervising personnel (25–30 people) to improve reliability and execution.
I am motivated by applying my analytical skills to solve complex problems and improve organizational profitability. I am particularly interested in roles in Executive Virtual Assistant, Operations Management, and Customer Success, where I can leverage my project management experience and my ability to work remotely and independently. I am looking for innovative companies that value continuous improvement, meticulous organization, and a commitment to results.
Colombia