Open to opportunities

Daniil Ermakovich

@daniilermakovich

Message

I am a customer-focused iGaming support specialist improving player experience.

Belarus

Message

What I'm looking for

I am seeking a customer support role in a fast-paced iGaming company where I can use my communication, KYC and payments experience, work with LiveChat/Helpdesk tools, and grow into senior support or customer success roles.

I am a motivated, customer-oriented support specialist focused on the iGaming and cryptocurrency industries. I excel at resolving player issues and improving satisfaction through clear communication and attention to compliance.

I have handled client inquiries on wallets, transactions and KYC verification, and provided player support for account, payments and bonus-related issues via chat and email, maintaining high satisfaction. I create user guides, consult on products, services and casino rules, and ensure processes meet industry requirements.

I work effectively with LiveChat, Helpdesk and Intercom tools, and I aim to deliver excellent service while contributing to business growth.

Experience

Work history, roles, and key accomplishments

Customer Support Specialist

iGaming (NDA)

Jan 2024 - Jan 2025 (1 year)

Provided player support on account, payments, and bonus issues via chat and email, resolving inquiries to ensure high satisfaction and reduce escalations.

Customer Support Account Management Payments Email Support HelpDesk+Multitasking Conflict Resolution

Customer Support Specialist

Cryptocurrency Industry

Handled client inquiries on wallets, transactions, and KYC verification; created user guides and ensured compliance with industry regulations to enhance customer satisfaction.