Pavel Korzun
@pavelkorzun
Support content manager at Yandex Delivery who creates English manuals, reply scripts, and escalation procedures for support agents.
BelarusWhat I'm looking for
At Yandex Delivery, I create English manuals, guidelines, and reply scripts for customer support agents. I keep the knowledge base aligned with product and service-condition changes, agree on wording with internal stakeholders, and introduced AI tools into the content workflow.
My support experience also includes managing incoming messages and comments for social media accounts at ArsenalVideo and Belsportobespechenie. I’m looking to apply my knowledge of support standards directly to complex problem-solving and high-quality service in iGaming.
Experience
Work history, roles, and key accomplishments
Content Manager (Support Content & Quality)
Yandex Delivery
Dec 2023 - Present (2 years 10 months)
Creating manuals, guidelines and reply scripts in English for customer support agents. Keeping the knowledge base aligned with product and service-condition changes, and introducing AI tools into the content workflow.
SMM Manager
ArsenalVideo
Jun 2023 - Jul 2023 (1 month)
Managed and grew TikTok and Instagram accounts on a project basis. Handled incoming direct messages and comments from followers, and produced visual assets in Photoshop and CorelDRAW.
SMM Manager
Belsportobespechenie
Jan 2022 - May 2023 (1 year 4 months)
Managed social media for the Ministry of Sport and Tourism of Belarus. Answered incoming requests, comments and negative feedback daily in an official tone, and produced publications under strict accuracy and approval requirements.
Education
Degrees, certifications, and relevant coursework
IT Academy
Professional course, Search Engine Optimisation and Website Promotion
2025 - 2026
Professional course in Search Engine Optimisation and Website Promotion (SEO) from November 2025 to February 2026.
International University MITSO
Higher education, Advocacy and notary
2016 - 2020
Higher education in Advocacy and notary (lawyer) from 2016 to 2020.
Tech stack
Software and tools used professionally
Availability
Location
BelarusAuthorized to work in
Salary expectations
Job categories
Interested in hiring Pavel?
You can contact Pavel and 90k+ other talented remote workers on Himalayas.
Message PavelGet matched with your dream remote job
Sign up now and join over 250,000+ remote workers who receive personalized job alerts, curated job matches, and more for free!
