At NOVE8, I handled account, subscription, billing, product, and technical support requests, including payment investigations with Stripe and PayPal.
I investigated complex cases, identified root causes, and escalated technical issues while keeping users informed. I also shared recurring user pain points with product and engineering teams.
At MAPBOX, I ensured data quality for navigation systems, worked with SQL databases, fixed inconsistencies, and optimized queries. I documented workflows and trained more than five employees.
At LYFT, I trained more than 50 employees on data workflows while maintaining task accuracy above 90%. I developed onboarding guides and checklists that sped up new-hire onboarding by 40%.
