Open to opportunities

Caleb Carey

@calebcarey

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Goal-oriented community support specialist with strong customer service skills.

United States

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What I'm looking for

I am looking for a role that allows me to leverage my customer service skills in a supportive and collaborative environment, with opportunities for professional growth.

I am a dedicated community support specialist with a strong commitment to enhancing customer experiences and resolving issues effectively. With a background in customer service and technical support, I have developed exceptional interpersonal and communication skills that allow me to engage with users and provide tailored solutions. My experience in various roles, including as a community moderator for Samsung, has equipped me with the ability to manage online forums and deliver consistent support to users.

Throughout my career, I have demonstrated a willingness to learn and adapt, which has been crucial in my roles at Alorica and CEF. I take pride in my ability to handle customer inquiries across multiple channels, ensuring that each interaction is handled with professionalism and empathy. My technical knowledge, combined with my strong work ethic, enables me to contribute positively to team dynamics and drive operational efficiency.

Experience

Work history, roles, and key accomplishments

Current

Community Support Specialist/ Community Moderator

Current

CEF (Samsung)

Nov 2019 - Present (5 years 8 months)

Monitored and moderated online community forums to provide technical support and troubleshooting for Samsung consumer electronics (CE) devices and home appliances. Applied company policies, procedures, and technical guidelines to deliver consistent and accurate community support resolutions.

Technical Support Troubleshooting CRM Conflict Resolution

Call Center Representative

Alorica (Samsung)

Jun 2019 - Nov 2019 (5 months)

Handled inbound and outbound customer communications via phone, email, live chat, and social media to resolve questions, concerns, and service requests promptly. Maintained accurate customer account information and updated records using CRM and call center software.

Customer Communications CRM Software Conflict Resolution Quality Assurance

GNC Associate

GNC

Jun 2018 - Aug 2018 (2 months)

Engaged with customers to understand their health and wellness needs and generated sales through product recommendations. Operated cash register accurately, handling transactions, returns, and payments in compliance with company policies.

Customer Engagement Sales Cash Register Inventory Management

Garden Center | Loader

Lowe's Home Improvement

Mar 2018 - Jun 2018 (3 months)

Assisted customers by providing knowledgeable product information and recommendations to support home improvement projects and drive sales. Operated cash registers accurately and efficiently, processing transactions, returns, and exchanges while following company policies.

Customer Service Product Knowledge Inventory Management Sales

Meat Department | Stock Clerk | Bagger

Ingles Supermarkets

Oct 2016 - Feb 2018 (1 year 4 months)

Demonstrated knowledge of different cuts of meat to assist customers and ensured high compliance with safety and sanitation regulations. Assisted cashiers with bagging products and conversed with customers to make them feel welcome.

Customer Service Product Knowledge