selenas etcllc
@selenasetcllc
I deliver fast, friendly customer and technical support across phone, email, and in-person channels.
United StatesWhat I'm looking for
I've supported customers at Conduent, answering high volumes of call-center inquiries and providing Tier 1 technical support while maintaining excellent service.
At Lifewireless, I activated prepaid government phones, worked independently in the field, handled cellular data entry, and maintained 20–40 activations per week. I also bring telemarketing, sales, account support, and client confidentiality experience.
My customer-facing background includes cashier, stocking, retail operations, overnight store maintenance, merchandise receiving, and customer satisfaction support at Walmart and Ampm.
I'm fluent in English, Spanish, and Portuguese, and I combine technical troubleshooting with clear communication across phone, email, live chat, and customer-support channels.
Experience
Work history, roles, and key accomplishments
Tier 1 Technical Support
Conduent
Nov 2019 - Jan 2020 (2 months)
Answered customer calls in a call center and provided technical support. Handled large amounts of call volume while providing excellent customer service.
Agent Technician
Lifewireless
Nov 2017 - Oct 2019 (1 year 11 months)
Activated prepaid government phones and worked in the field as an independent contractor. Provided friendly service and maintained an average of 20-40 activations per week.
Loaded and unloaded trucks, stocked shelves, and scanned and audited bins of merchandise. Provided fast and friendly customer service and helped maintain monthly sales quotas.
Overnight Cashier
Ampm
Apr 2014 - Aug 2016 (2 years 4 months)
Maintained the store at night, provided friendly fast customer service, and handled cleaning, cooking, stocking shelves, and receiving truck orders.
Education
Degrees, certifications, and relevant coursework
Tulare Union High School
High School Diploma, General Studies
2006 - 2010
Completed high school education at Tulare Union High School from 2006 to 2010.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Job categories
Skills
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