Open to opportunities

Angel Acosta

@angelacosta

Customer Service Specialist at Sherwin-Williams pursuing IT support, with experience troubleshooting customer issues and supporting product and service transactions.

United States

Message

What I'm looking for

I'm pursuing an IT support role where I can use my troubleshooting background and experience resolving customer issues.

At Sherwin-Williams, I answer customer calls and emails, assist with product and service transactions, and help resolve complex problems by working with other departments.

I'm pursuing IT support after more than four years in customer service. I'm comfortable with Windows and Linux navigation, PC setup and configuration, and hardware and software troubleshooting.

Experience

Work history, roles, and key accomplishments

Current

Customer Service Specialist

Current

Sherwin-Williams

Jul 2022 - Present (4 years 2 months)

Answered incoming calls and emails, providing front line customer support or assistance with product and service transactions. Resolved complex problems by working with other departments to provide solutions that meet customer needs.

Customer Support Problem Solving Communication Skills Product Knowledge Order Systems

Warehouse Package Handler

FedEx

Sep 2021 - Jul 2022 (10 months)

Followed strict operational procedures and safety protocols. Worked flexible hours, including weekends and holidays, to meet business needs.

Operational Procedures Safety Procedures Flexibility Time Management

Deli Clerk

Costco

Sep 2020 - Mar 2021 (6 months)

Delivered high quality customer service in a high volume environment. Maintained cleanliness and organization following proper food safety and company standards.

Customer Service Food Safety Organization Cleanliness