I've supported Spectrum/Charter Communications customers by troubleshooting internet service issues, testing and configuring equipment and software, and explaining technical problems clearly. I also evaluated network performance and documented issues while maintaining a customer-focused approach.
Across Dollar General, Gap Global Chain Solutions, Amazon Prime, Concentrix/Federal Express, and Orange Grove Center, I've contributed to store operations, quality inspections, fulfillment, shipment research, employee training, inventory management, and team support in fast-paced environments.
