Antonio Wells

As a Senior Customer Service Representative, I explained insured benefits, created quotes to lower premiums, processed payments, and directed incoming calls to the correct departments. I also handled claims processes and communicated premium increases to insureds.

As a Package Handler at UPS, I was responsible for loading and unloading packages, sorting them for shipping, and training new employees on proper sorting techniques.

In my role as an Apple Tier 1 Mac Tech Advisor, I troubleshot customer Apple devices, assisted with Apple ID issues, scheduled appointments, and helped with data backup and music transfers.

In my position as a Pro Loader at Lowes, I assisted customers with loading items, operated a forklift for product retrieval, and helped customers locate products.

As an IT Specialist in the Army, I installed software on military computers, repaired computers, and collaborated with my unit to maintain the company's network.

At Chick-fil-a, I worked as a Cook and Front staff, responsible for cooking, washing dishes, taking orders, and maintaining cleanliness in the dining area.

Pursuing a Bachelor's degree in Information Technology with a focus on Cyber Security. The program covers network security, cryptography, threat analysis, and system protection. Through hands-on projects and coursework, I am building a strong foundation in cyber defense strategies and developing the skill necessary to address and mitigate security risk in the digital world.