Michael Beaver
@michaelbeaver
Motivated professional seeking remote chat support position.
What I'm looking for
I am a dedicated and tech-savvy professional with a strong background in customer service and technical troubleshooting. My experience spans over several years, where I have honed my skills in providing efficient and empathetic support to clients through various communication channels, including chat and email. I pride myself on my ability to resolve issues quickly and professionally, ensuring a seamless experience for customers.
Throughout my career, I have demonstrated a proactive mindset and a passion for helping others succeed. I have effectively managed materials and scheduling in my previous roles, ensuring consistent workflow and communication. My strong communication skills, combined with my ability to adapt to new tools and workflows, make me an asset to any remote-first team looking to enhance their customer service capabilities.
Experience
Work history, roles, and key accomplishments
Lead/Service-Startup Tech
Quattro Climate Control
Oct 2022 - May 2025 (2 years 7 months)
Delivered high-level service and support to clients onsite and via phone/email. Managed materials and scheduling, ensuring consistent workflow and communication. Delegated tasks and trained team members to meet service objectives.
Energy Management/Startup Tech
Hill Phoenix
Jul 2006 - Oct 2022 (16 years 3 months)
Specialized in troubleshooting complex systems and communicating findings clearly. Worked closely with clients and internal teams to ensure efficient project delivery. Familiar with remote system monitoring and support tools.
Sales Associate
Walmart
Apr 2004 - Jul 2006 (2 years 3 months)
Delivered friendly, professional customer service in a fast-paced environment. Completed management training and learned inventory systems and team leadership.
Education
Degrees, certifications, and relevant coursework
Conservatory of Recording Arts & Sciences
Certificate, Recording Arts & Sciences
Completed the Master Recording Program II (MRPII) certificate program, gaining specialized knowledge in recording arts and sciences. Developed skills relevant to the technical aspects of audio production and related fields.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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