Joshua Hackworth

Managed high-volume customer queues under strict time constraints, ensuring positive, accurate, and efficient service desk support. De-escalated complex customer inquiries and adapted to frequent hardware and software updates for POS terminals and inventory trackers.

Provided technical customer support by diagnosing software and hardware compatibility questions for consumer electronics and media. Handled cash management, generated auditing reports, and supervised/mentored junior team members while ensuring adherence to SOPs.

Monitored complex CNC machine software operations to support accuracy, process efficiency, and product quality. Performed quality control inspections against strict engineering measurements to maintain a zero-defect standard.

Translated complex product specifications into user-friendly terms to assist clients with system selection and order fulfillment. Processed secure point-of-sale financial transactions in a high-volume checkout queue.

Worked independent overnight shifts to meet strict fulfillment quotas while maintaining high autonomy and time management. Managed meticulous asset tracking and organized flow across high-volume warehouse and floor environments.

Activities and societies: Configured routers/switches and local topologies in Packet Tracer and physical setups; used SSH and Linux command-line permissions; performed hardware diagnostics and OS deployments in a live-lab environment.

Completed Cisco Networking Academy certifications covering CCNA: Introduction to Networks, Endpoint Security, and Operating Systems Basics, along with IT Essentials and Computer Hardware Basics, and Introduction to Modern AI. Built network infrastructure and practiced Linux system administration through guided lab work in Cisco Packet Tracer and live lab environments.

Earned the CompTIA A+ certification through CompTIA.