Open to opportunities

Brenda Shasha

@brendashasha

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Remote customer support and virtual assistant specializing in administrative operations.

Uganda

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What I'm looking for

I’m looking for a remote role where I can deliver seamless customer support and administrative excellence. I want to use CRM, digital collaboration tools, and strong scheduling to improve efficiency, support stakeholders, and contribute to measurable operational outcomes.

I’m a dedicated, versatile professional with over 6 years of experience in high-level administration, customer relationship management, and virtual assistant operations. I’m highly organized, strong in digital communication, and I thrive on handling high-volume support and administrative tasks with a customer-centric approach.

In my current role at the Uganda National Chamber of Commerce and Industry, I’ve focused on institutional development and digital capacity-building. I refined organizational mission statements to align with international development standards, and I directed programs for 100+ SMEs and women exporters under the UNDP Women Entrepreneurship Program—driving a 25% increase in export readiness.

Previously, as a Customer Relationship Officer, I managed member relationships through proactive digital account management and personalized problem-solving. I supported 500+ chamber members and helped improve member retention by 15%, while also facilitating recurring webinars and virtual training sessions using Zoom and Microsoft Teams.

Earlier, I strengthened operational efficiency by building a cloud-based filing system and contact database, improving information retrieval by 30%. I also managed complex meeting coordination for 40+ sessions and supported executive administration and production operations—always protecting accuracy, stakeholder visibility, and smooth day-to-day execution.

Experience

Work history, roles, and key accomplishments

Current

BDS/Membership Officer

Current

Uganda National Chamber of Commerce and Industry (UNCCI)

Jan 2026 - Present (6 months)

Spearheaded refinement of the organizational mission statements to align with global economic trends and international development standards. Directed digital capacity-building projects for 100+ SMEs and women exporters under the UNDP Women Entrepreneurship Program, contributing to a 25% increase in export readiness.

Project Management Institutional Development Stakeholder Engagement Digital Communication Report Writing

Customer Relationship Officer

Uganda National Chamber of Commerce and Industry (UNCCI)

Sep 2024 - Dec 2025 (1 year 3 months)

Managed digital account relationships for 500+ chamber members, improving member retention by 15%. Facilitated recurring webinars and virtual training using Zoom and Microsoft Teams to enhance members’ technical competencies in sales and administration.

Digital Account Management Partnership Management Member Retention Webinars virtual training Zoom Microsoft Teams Problem Solving Stakeholder Engagement

Admin Assistant

Uganda National Chamber of Commerce and Industry (UNCCI)

Jan 2024 - Aug 2024 (7 months)

Developed a cloud-based filing system and contact database for the Secretariat, improving office information retrieval efficiency by 30%. Managed scheduling and logistics for 40+ virtual and in-person meetings with agencies including MOFA and URA, increasing institutional visibility.

Administrative Support Data Management Database Management Scheduling Meeting Coordination Logistics Coordination Digital Communication Stakeholder Engagement

Admin/Production Crew

UTISI Media

Oct 2021 - Nov 2022 (1 year 1 month)

Oversaw daily administrative operations and coordinated technical crew activities for live TV productions while ensuring adherence to broadcast standards. Drafted professional correspondence and managed workplace operations, improving internal staff productivity by 20%.

Live Operations Administrative Support Executive Communication Drafting Of Correspondence Workplace Operations

Personal Assistant / Administrator

Newgate Technologies UG

Mar 2020 - Jul 2021 (1 year 4 months)

Handled high-volume executive communications and managed complex digital calendars to streamline the Director’s daily schedule with 100% accuracy. Prepared bidding documents for international tenders and managed payroll, supporting contract acquisition from major financial institutions including Equity Bank.

Executive Support Digital Calendars Executive Communication Administrative Coordination Payroll Administration Financial administration

Loans Officer / Educator

Greenvalley High SACCO / Financial Education Clubs

Nov 2018 - Feb 2020 (1 year 3 months)

Provided financial management guidance and loan counseling to 200+ community members to support informed borrowing decisions. Evaluated applicants’ creditworthiness using documentation analysis and maintained a portfolio with a 98% timely repayment rate.

Financial Literacy Loan Counseling Documentation Analysis Compliance

Education

Degrees, certifications, and relevant coursework

Makerere University

Bachelor of Adult and Community Education

2015 - 2018

Studied adult learning methodologies and community development approaches focused on socio-economic empowerment in the Ugandan context. Earned a Bachelor of Adult and Community Education degree.