Open to opportunities

Rachel User

@rachelrwamahe

Message

Reliable virtual assistant with 5+ years supporting executives and remote teams.

Uganda

Message

What I'm looking for

I seek remote roles offering executive/admin support responsibilities, collaborative teams, growth opportunities, and emphasis on process improvement.

I am a reliable Virtual Assistant with over five years of hands-on experience supporting executives and remote teams across administrative tasks, supplier coordination, and customer relations.

I specialize in inbox and calendar management, procurement follow-ups, scheduling across multiple time zones, and maintaining reporting dashboards using Excel and Google Sheets. I have improved executive responsiveness and streamlined workflows through tools like Notion and Trello.

In prior roles I managed supplier coordination and marketing outreach, led customer relations efforts, and supported front-office operations, consistently maintaining organized documentation and timely communication.

I bring a problem-solving mindset, adaptability to both corporate and remote settings, and strong collaboration skills to help teams operate more efficiently and deliver results.

Experience

Work history, roles, and key accomplishments

Current

Content Strategy Lead

Current

Grace To Grow Mentorship & Training

Feb 2025 - Present (10 months)

Develops and manages social media content and outreach strategies to increase program visibility and engagement.

Content Strategy Social Media Management Canva Outreach Content Planning CMS

Current

Executive Virtual Assistant

Current

Self Employed

Jan 2024 - Present (1 year 11 months)

Managed 50+ client emails, calendars, and virtual meetings weekly, improving executive responsiveness by 30% and coordinating cross-time-zone stakeholder communication and content schedules.

Notion Trello Google Workspace Customer Support Reporting

Volunteer Project Lead

Niwesther Foundation

May 2021 - Sep 2024 (3 years 4 months)

Led procurement and menstrual hygiene education projects in rural communities, coordinating suppliers and community outreach efforts.

Procurement Project Coordination Community Outreach Education Programs Supplier Management Reporting

Crafts Manager

Edirisa UK

Apr 2022 - Dec 2023 (1 year 8 months)

Oversaw supplier coordination and project timelines, ensured deliverables met quality standards, and managed marketing campaigns to increase visibility and engagement.

Supplier Management Project Management Excel Google Sheets Marketing Outreach Quality Assurance Reporting

Customer Relations Manager

Mondial Uganda

Feb 2022 - Apr 2022 (2 months)

Handled client inquiries, complaints, and follow-ups, coordinated team responses to improve resolution times and maintained client communication records.

Customer Support Client Communication Record keeping Team Coordination Reporting CRM

Front Office Assistant

Insurance Company of East Africa

Feb 2018 - May 2021 (3 years 3 months)

Assisted customers at the front desk, scheduled appointments, managed daily administrative operations, and produced reports using Excel and Microsoft Office.

Scheduling Data Entry Excel Microsoft Office Customer Service Administrative Operations