Open to opportunities

Zam Kisakye

@zamkisakye

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Proactive customer service professional with expertise in CRM systems and administrative support.

Uganda

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What I'm looking for

Seeking a challenging role in customer service or administration where I can leverage my skills in CRM management, process improvement, and team leadership to drive customer satisfaction and operational efficiency.

As a dedicated and results-driven customer service professional, I bring over 8 years of experience across various roles, including customer support, administration, and operations. My expertise lies in managing high volumes of customer inquiries, optimizing CRM systems, and providing exceptional administrative support to drive efficiency and customer satisfaction.

Throughout my career, I have excelled in roles such as Customer Service Specialist, Administrative Assistant, and Branch Operations Manager. My achievements include negotiating supplier contracts that reduced costs by 15%, optimizing order processing to cut fulfillment times by 20%, and leading teams to consistently meet branch targets. I am passionate about fostering long-lasting customer relationships and delivering top-tier service in fast-paced environments.

I am skilled in CRM management, process improvement, and team leadership. I thrive in environments where I can leverage my organizational skills, attention to detail, and commitment to excellence to contribute to organizational success. I am eager to bring my expertise to a dynamic team focused on customer-centric solutions and operational excellence.

Experience

Work history, roles, and key accomplishments

Current

Sales, Finance, Accounting & Marketing Admin Assistant

Current

Fraser's Mathematics Solutions

Jan 2024 - Present (1 year 8 months)

Provided professional customer support through various channels, managed CRM systems, and assisted the CEO with administrative tasks. Focused on delivering personalized service and resolving customer complaints effectively.

Customer Support CRM Management Relationship Building Administrative Support

Customer Service Specialist/Virtual Assistant

PrettyPerfectYou Aesthetics Clinic

Jan 2024 - Jan 2024 (0 months)

Managed customer inquiries through email and chat, built relationships, and handled complaints with empathy. Maintained organized records in the CRM and collaborated with the team to enhance service processes.

Customer Service CRM Management Relationship Building

Customer Service Specialist/Admin Assistant

Rind Pharma

Jan 2021 - Jan 2024 (3 years)

Served as the main contact for customer inquiries, managed accounts, and provided timely resolutions to complaints. Assisted with executive schedules and maintained accurate CRM records.

CRM Management Administrative Support Data Management

Procurement & Administration Officer

I&M Bank Uganda

Jan 2020 - Feb 2021 (1 year 1 month)

Negotiated supplier contracts and optimized order processing, achieving significant cost reductions and improved team productivity. Provided administrative support to enhance operational efficiency.

Administrative Support Process Improvement Compliance Team Leadership

Branch Operations Manager

I&M Bank Uganda

Jan 2017 - Jan 2020 (3 years)

Led branch operations ensuring compliance and high-quality customer service. Managed a team to consistently meet branch targets and enhance customer satisfaction.

Compliance Team Leadership Customer Service Process Improvement

Customer Service Officer

I&M Bank Uganda

Jan 2015 - Jan 2017 (2 years)

Acted as the first point of contact for clients, guiding them on financial products and resolving issues efficiently to maintain high satisfaction and retention rates.

Financial Services