Open to opportunities

Nalule Katrina Kwagala

@nalulekatrinakwagala

Message

Detail-oriented administrative professional and virtual assistant with 4+ years' executive support experience.

Uganda

Message

What I'm looking for

I seek a full-time administrative or virtual assistant role in a collaborative, deadline-driven environment where I can streamline operations, improve client service, and grow responsibilities.

I am a highly motivated administrative and virtual assistant with over four years of experience providing executive support, managing digital records, coordinating schedules, and delivering client services across real estate, retail, and corporate settings.

I excel in Google Workspace, Microsoft Office, CRM systems, QuickBooks, and project management tools, and I am recognized for strong communication, problem-solving, and organizational skills. At Trak Real Estate I streamlined digital record management and reduced client onboarding delays by 15%.

I hold a Bachelor of Business Administration (Finance) from Makerere University (Second Class Upper) and am available full-time with a flexible schedule to support dynamic teams and efficiently manage administrative operations.

Experience

Work history, roles, and key accomplishments

Current

Administrative Assistant

Current

Trak Real Estate

Jul 2023 - Present (2 years 2 months)

Manage executive email, scheduling, and digital records; act as first point of contact for clients and partners and draft professional correspondence. Streamlined digital record management, reducing client onboarding delays by 15%.

Google Workspace Calendar Management Digital Records Customer Support CRM document preparation Scheduling

Operations and Client Services Coordinator

Moods Property Ltd

Jan 2022 - Jun 2023 (1 year 5 months)

Oversaw documentation, contracts, and compliance records and coordinated communication between clients and service providers to resolve issues. Reduced client response times by 20%, improving service satisfaction.

Documentation Contract Management Client Services Compliance Reporting CRM

Customer Service Assistant

Deluxe Supermarket

Jan 2021 - Dec 2021 (11 months)

Delivered frontline customer support, handled transactions and documentation accurately, and resolved complaints with professionalism; supported training of junior staff. Commended for excellent customer relations and efficiency.

Customer Service Documentation Communication Multitasking Problem Solving

Education

Degrees, certifications, and relevant coursework

Makerere University - School of Business

Bachelor of Business Administration, Finance

Grade: Second Class Upper (Honors), GPA: 4.1/5.0

Activities and societies: Key courses: Office Administration, Financial Systems, Records Management, Real Estate Evaluations

Completed a Bachelor of Business Administration (Finance) with Second Class Upper honors, focusing on financial systems, office administration, and quantitative analysis.