Open to opportunities

naleba fatuma

@nalebafatuma

Message

I resolve customer inquiries, strengthen client retention, and exceed sales targets through proactive support.

Uganda

Message

What I'm looking for

I'm looking for a remote customer support or client-facing role where I can resolve inquiries, build strong customer relationships, use CRM tools, and contribute independently through clear communication and reliable service.

I've handled customer accounts and inquiries at Qriscorp Limited, exceeding sales targets by 15% and improving client retention by 10% through proactive engagement.

I use CRM tools to log and analyze interactions, resolve client concerns quickly, and communicate clearly across phone, email, and chat. I also guide customers through KYC, CDD, EDD, and AML/CFT verification requirements.

In my current marketing role, I coordinate campaigns, track customer engagement data, and collaborate remotely with product, sales, and creative teams.

My background in communications, news, administration, and customer-facing work helps me stay organized, calm, and solutions-focused while delivering reliable remote support.

Experience

Work history, roles, and key accomplishments

Current

Marketing Manager

Current

Current Employer

May 2023 - Present (3 years 4 months)

Coordinated end-to-end marketing campaigns, tracked performance metrics, and managed digital tools and content repositories. Collaborated remotely with cross-functional teams to ensure brand consistency and resolve issues.

Marketing Campaigns Performance Management Digital Tools Content Management Remote Collaboration Cross Functional Communication Brand Consistency

Communications Assistant

MIFUMI Development Project

Jan 2022 - Dec 2023 (1 year 11 months)

Created content for print, radio, TV, blogs, and social media, and monitored media coverage. Supported internal and external communications projects and maintained the communications manager's calendar and media contact lists.

Content Creation Social Media Print Radio TV Blogging Media Monitoring Written Communication Calendar Management

News Intern

Radio 4 – 103.4FM

Feb 2020 - Apr 2020 (2 months)

Gathered daily news, attended press conferences, and wrote and recorded English-language news bulletins aired hourly. Represented the station at national press conferences, including weekly police briefings.

Press Conferences Writing English Communication

Administrator / Receptionist

Supreme Consultants Limited

Jan 2019 - Dec 2019 (11 months)

Managed front-office relations, including answering phones, greeting visitors, and booking meetings. Coordinated printing of materials and maintained office databases and spreadsheets.

Front Office Booking Meetings Database Management Spreadsheets

Customer Care, Sales & Marketing Personnel

Qriscorp Limited

Handled customer accounts and inquiries, exceeding sales targets by 15% and improving client retention by 10%. Used CRM tools to log interactions, conducted KYC/CDD/EDD verification, and collaborated cross-functionally to resolve client concerns.