Open to opportunities

Angella Ntale

@angellantale

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Administrative Assistant and customer service professional delivering accurate support remotely.

Uganda

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What I'm looking for

I’m looking for a remote administrative role where I can support stakeholders, manage documentation and records, and deliver consistent customer service while improving workflows through strong organization, accurate reporting, and reliable communication.

I’m a detail-oriented administrative and customer service professional with 5+ years of experience in administrative support, stakeholder communication, program coordination, and high-volume client service. I manage documentation, maintain accurate records, coordinate schedules, and resolve client inquiries efficiently across multiple channels.

I’ve supported international program coordination through compliance tracking, stakeholder correspondence, report preparation, and structured filing systems, while also handling daily call-center operations and maintaining up-to-date CRM records. I’m comfortable working independently in remote environments, and I bring strong proficiency in Microsoft Office and written communication to drive reliable service outcomes.

Experience

Work history, roles, and key accomplishments

Program Coordination Intern

Victus Global Botswana

Sep 2023 - Aug 2024 (11 months)

Provided administrative support for an international program, including documentation management, stakeholder correspondence, and compliance tracking. Coordinated communication across internal teams and external partners, prepared reports, and supported workshops and presentations.

Administrative Support Documentation Management Compliance Tracking Report Preparation Presentation

Quality Controller

Organic Products Uganda Ltd

Aug 2022 - Mar 2023 (7 months)

Managed compliance documentation, audit preparation records, and internal inspection reports with high accuracy. Coordinated corrective action workflows and produced structured reports for management review to support audit outcomes.

Compliance Documentation Audit Preparation Corrective Action Workflow Coordination Resolution Timeline Tracking Report Writing

Production Manager

Coffeeworld (U) Ltd

Dec 2021 - Jul 2022 (7 months)

Oversaw daily operations by coordinating staff schedules and monitoring productivity against performance targets. Communicated with suppliers and logistics partners to resolve supply chain issues and supported process improvement to reduce operational downtime.

Operations Coordination Staff Scheduling Supplier Communication Logistics Coordination Process Improvement Operational Efficiency

Sales & Client Relations Agent

Prudential Insurance

Oct 2019 - Aug 2021 (1 year 10 months)

Managed a client portfolio by maintaining records of interactions and transactions and following up on service commitments. Scheduled and coordinated client meetings, prepared proposals, and handled sensitive client data with confidentiality.

Client Portfolio Management Client Relationship Management Client Meetings Proposal Preparation Negotiation Persuasion Confidentiality Record keeping

Call Center Agronomist

Famunera Ltd

Oct 2020 - May 2021 (7 months)

Handled high-volume inbound and outbound client calls, providing advisory support and resolving service inquiries. Maintained accurate CRM records and supported client retention through empathetic communication and timely issue resolution.

Customer Service Client Advisory Active Listening Issue Resolution Client Relationship Management

Education

Degrees, certifications, and relevant coursework

Makerere University

Bachelor of Science, Agricultural Land Use and Management

2016 - 2019

Completed a Bachelor of Science in Agricultural Land Use and Management, building foundations in research, strategic planning, and data-driven reporting.