Open to opportunities

Aguti Naomi

@agutinaomi

Message

Motivated professional with 8+ years in administrative support.

Uganda

Message

What I'm looking for

I am looking for a role that values collaboration and inclusivity, where I can contribute to meaningful projects and grow professionally.

I am a motivated and fast-learning professional with over 8 years of experience in administrative support, communication, and stakeholder engagement. My background has equipped me with a strong foundation in user-focused service delivery and collaborative teamwork. Although I am new to product management, I am passionate about open knowledge, accessibility, and creating inclusive online experiences.

Throughout my career, I have successfully managed customer interactions, improved operational processes, and contributed to community outreach initiatives. My key achievements include increasing customer satisfaction scores by 25% and reducing billing errors by 25%. I am fully equipped to work in a remote and asynchronous environment, and I am eager to contribute to the Wikimedia Foundation's mission by enhancing the reading experience for a global audience.

Experience

Work history, roles, and key accomplishments

Accounts Assistant/Client Support Assistant

Fotogenix Ltd

Jan 2017 - Feb 2024 (7 years 1 month)

Managed retail transactions, billing, and invoicing, ensuring a seamless customer experience and resolving inquiries efficiently. Maintained accurate financial records, processing over 200 invoices monthly with 98% accuracy and reducing billing errors by 25%. Increased customer satisfaction scores by 25% through timely responses and friendly service.

Billing Invoicing Customer Support Process Improvement Microsoft Excel Google Workspace Collaboration Reporting

Front Office and Communications Assistant

Fotogenix Ltd

Jan 2016 - Dec 2016 (11 months)

Served as the first point of contact, managing appointment scheduling, customer queries, and correspondence to ensure a welcoming and professional experience. Handled over 100 calls daily, reducing call waiting time by 30% and improving appointment scheduling accuracy by 40%. Assisted in record-keeping and administrative duties, ensuring smooth front-office operations.

Customer Service Scheduling Communication Record keeping Administrative Support Microsoft Office Suite Google Workspace

Database Clerk

USAID

Oct 2015 - Nov 2015 (1 month)

Updated and maintained databases, ensuring data accuracy and consistency while conducting data entry and verification. Reduced errors by 15% through meticulous attention to detail and data integrity. Assisted in reporting and documentation for program monitoring and evaluation.

Data Entry Reporting Documentation Microsoft Excel Google Sheets Data Integrity

Community Outreach Volunteer

Uganda Red Cross

Sep 2015 - Sep 2015 (0 months)

Assisted in community development projects, including blood donation drives and first aid training. Supported youth programs by engaging communities and promoting social initiatives. Played a critical role in executing successful outreach programs.

Community Outreach Youth Development Community Engagement Blood Donation Drives Program Execution

Sports for Development Intern

Right to Play

Jun 2011 - Aug 2011 (2 months)

Facilitated sports-based educational programs to promote child development and increase program participation. Assisted in training volunteers and teachers to expand program reach. Helped improve youth engagement through sports programs.

Facilitation Sports Programs Program Participation Training Delivery

Education

Degrees, certifications, and relevant coursework

Nkumba University

Bachelor of Arts, Development Studies

2011 - 2020

Activities and societies: Peer Educator – University Outreach Program Nkumba University |2011 – 2012: Facilitated student group discussions and awareness sessions; Worked with university staff to coordinate events focused on youth development and leadership; Acted as liaison between students and community-based partners during university programs.

Studied key theories and practices in international development, focusing on social, economic, and political factors. Gained skills in research methods, policy analysis, and community engagement relevant to development challenges.