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Bolaji Akindejoye

@bolajiakindejoye

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Technical Support Engineer specializing in SaaS, cloud, and fintech reliability.

Nigeria

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What I'm looking for

I seek a remote technical support or platform/operations role in SaaS, cloud, fintech or any digital company where I can own reliability, resolve complex incidents, and improve customer experience through proactive monitoring and strong documentation.

I am a Technical Support Engineer with a BSc in Computer & Electronic Engineering and deep hands-on experience supporting SaaS platforms, cloud-hosted applications, and fintech payment systems. I bring strong Linux and Windows server administration skills, AWS and Azure familiarity, database support, and production incident management.

I have provided Tier 2/3 support and platform ownership for revenue-generating SaaS sites, diagnosing complex issues across APIs, databases, authentication, payments, and infrastructure while acting as the escalation point between customers and engineering. I emphasize proactive monitoring, post-incident reporting, and documentation to improve reliability and reduce ticket volume.

I thrive in startup-like environments where I can own customer outcomes, collaborate cross-functionally with product and engineering, and implement processes that enhance uptime and customer satisfaction. I am open to remote senior roles in SaaS, cloud, and fintech supporting global customers.

Experience

Work history, roles, and key accomplishments

Current

Technical Product Manager

Current

Cam Afrik

Jan 2026 - Present (0 months)

Supported a subscription-based cloud SaaS platform, troubleshooting authentication, billing, payouts and API integrations while assisting incident response and reliability improvements.

Authentication Billing Incident Response Root Cause Analysis Cloud Operations Monitoring

Current

Full stack Engineer

Current

Bookly Stores

Jan 2022 - Present (4 years)

Built and launched Booklystores.com end to end, owning both backend and frontend development. Handled custom features, payments, product management, performance, and hosting while continuously improving usability, stability, and scalability as the platform grew.

AWS Linux Server Administration MySQL Payments Incident Management Monitoring PHP WooCommerce MySQL MariaDB LiteSpeed VPS Setup Linux CentOS

Current

Full Stack Engineer

Current

Wesfabrics.com

Jan 2021 - Present (5 years)

Built and launched Wesfabrics.com end to end, owning both backend and frontend development. Handled custom features, payments, product management, performance, and hosting while continuously improving usability, stability, and scalability as the platform grew.

SaaS Support Linux Deployment Payments Monitoring Troubleshooting Linux Administration Linux System Administration PHP MySQL WooCommerce VPS Setup LiteSpeed Adobe Photoshop

Technical Support Engineer

Jiji.ng

Jan 2018 - Jan 2019 (1 year)

Provided customer-facing technical support for an online marketplace, resolving account, listings and payments issues and surfacing product improvements to reduce recurring incidents.

Customer Support Troubleshooting Payments Web & Mobile Support Communication

Technical Support Lead

AfriTalents Global Limited

Led technical support and cloud operations for multiple SaaS platforms, managing hosting, deployments and customer-facing issue resolution to drive operational reliability.

Cloud Infrastructure Deployment Troubleshooting Customer Support SaaS Operations Linux Hosting

Education

Degrees, certifications, and relevant coursework

Lagos State University

Bachelor of Science, Computer & Electronic Engineering

Completed a Bachelor of Science in Computer & Electronic Engineering with coursework and practical experience relevant to systems, networking, and embedded/computer engineering concepts.