RURaphael Umoh
@raphaelumoh
Experienced Technical Support Engineer and Software Engineer.
NigeriaWhat I'm looking for
I am a dedicated Technical Support Engineer and Software Engineer with over four years of experience specializing in developer tooling, CI/CD environments, and backend diagnostics. My expertise lies in resolving high-priority customer issues across application and data layers, ensuring a seamless developer experience. I am passionate about application security and optimizing developer workflows, which has driven me to excel in my roles.
Throughout my career, I have successfully managed the complete customer support lifecycle, achieving a customer satisfaction rate of over 95%. I have authored numerous internal playbooks and public troubleshooting guides, significantly improving onboarding efficiency and support quality. My technical skills include developing RESTful APIs, implementing payment processing solutions, and optimizing database performance, all while fostering cross-functional collaboration to enhance operational efficiency.
Experience
Work history, roles, and key accomplishments
Technical Support Engineer
Prisma Data Inc
Jul 2022 - Present (3 years)
Owned complete customer support lifecycle for 40+ weekly tickets, managing cases from initial contact through resolution with 95%+ customer satisfaction across database errors, schema migrations, and CI/CD integration issues. Reproduced and diagnosed complex technical issues across diverse deployment environments including GitHub Actions, Docker containers, Kubernetes clusters, and cloud platforms
Backend Engineer
Getir
Jan 2021 - Present (4 years 6 months)
Developed production-grade RESTful APIs in Node.js and TypeScript with emphasis on developer experience, reliability, and integration support for internal tools and customer-facing features. Led critical system migrations including Bag service integration with Listing service in microservice architecture, resolving long-standing business issues and enhancing operational efficiency through cross-te
Software Engineer (Frontend)
Klasha
Sep 2020 - Present (4 years 10 months)
Built responsive payment gateway frontend using React Hooks with focus on developer-friendly integration patterns. Developed intuitive merchant dashboard using React Hooks, Context API, and TailwindCSS with emphasis on user experience and API integration clarity.
Backend Developer
Traverse Data Inc.
Apr 2019 - Present (6 years 3 months)
Developed backend features using Sails.js, optimized AWS Firehose logging infrastructure. Reduced third-party service costs through API optimization.
Software Engineer
Andela
Sep 2017 - Present (7 years 10 months)
Developed full-stack applications using Node.js, React, and Redux with microservices architecture experience using Mali.js and Google Cloud Pub/Sub. Integrated monitoring and search solutions including Elasticsearch and Kibana for real-time data analysis, providing foundation for troubleshooting and performance optimization.
Education
Degrees, certifications, and relevant coursework
Andela
Bachelor of Science, Software Engineering
Developed full-stack applications using Node.js, React, and Redux with microservices architecture experience using Mali.js and Google Cloud Pub/Sub. Integrated monitoring and search solutions including Elasticsearch and Kibana for real-time data analysis, providing foundation for troubleshooting and performance optimization. Built scalable notification systems leveraging AWS SQS queues, demonstrat
Availability
Location
NigeriaAuthorized to work in
Job categories
Skills
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