Raphael UmohRU
Open to opportunities

Raphael Umoh

@raphaelumoh

Experienced Technical Support Engineer and Software Engineer.

Nigeria
Message

What I'm looking for

I am looking for a role that fosters collaboration, encourages innovation, and offers opportunities for professional growth.

I am a dedicated Technical Support Engineer and Software Engineer with over four years of experience specializing in developer tooling, CI/CD environments, and backend diagnostics. My expertise lies in resolving high-priority customer issues across application and data layers, ensuring a seamless developer experience. I am passionate about application security and optimizing developer workflows, which has driven me to excel in my roles.

Throughout my career, I have successfully managed the complete customer support lifecycle, achieving a customer satisfaction rate of over 95%. I have authored numerous internal playbooks and public troubleshooting guides, significantly improving onboarding efficiency and support quality. My technical skills include developing RESTful APIs, implementing payment processing solutions, and optimizing database performance, all while fostering cross-functional collaboration to enhance operational efficiency.

Experience

Work history, roles, and key accomplishments

PI
Current

Technical Support Engineer

Prisma Data Inc

Jul 2022 - Present (2 years 11 months)

Owned complete customer support lifecycle for 40+ weekly tickets, managing cases from initial contact through resolution with 95%+ customer satisfaction across database errors, schema migrations, and CI/CD integration issues. Reproduced and diagnosed complex technical issues across diverse deployment environments including GitHub Actions, Docker containers, Kubernetes clusters, and cloud platforms

GE

Backend Engineer

Getir

Jan 2021 - Present (4 years 5 months)

Developed production-grade RESTful APIs in Node.js and TypeScript with emphasis on developer experience, reliability, and integration support for internal tools and customer-facing features. Led critical system migrations including Bag service integration with Listing service in microservice architecture, resolving long-standing business issues and enhancing operational efficiency through cross-te

Education

Degrees, certifications, and relevant coursework

AN

Andela

Bachelor of Science, Software Engineering

Developed full-stack applications using Node.js, React, and Redux with microservices architecture experience using Mali.js and Google Cloud Pub/Sub. Integrated monitoring and search solutions including Elasticsearch and Kibana for real-time data analysis, providing foundation for troubleshooting and performance optimization. Built scalable notification systems leveraging AWS SQS queues, demonstrat

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