Open to opportunities

EmmanueL Kristiyefunmi

@emmanuelkristiyefunm

Message

Remote IT technician and support specialist optimizing uptime and resolving complex technical issues.

Nigeria

Message

What I'm looking for

I am looking for a remote role in IT support or infrastructure where I can lead troubleshooting, improve uptime, mentor teams, and contribute to QA and operational reliability.

I am a Remote IT Support & Infrastructure Specialist with over 7 years of hands-on experience supporting Linux and Windows systems, SaaS platforms, and global web and mobile infrastructures. I consistently deliver fast, effective troubleshooting using ticketing systems like Jira and Zendesk while maintaining 99.9% uptime in fintech and high-traffic environments.

In senior and engineering support roles I have led distributed teams, performed QA testing during deployments, built sandbox environments for secure fintech rollouts, and created diagnostic and monitoring tools that reduced bugs and ticket volumes. I document recurring issues and produce knowledge-base content and SOPs to scale support operations.

I hold certifications in Python, UX fundamentals, Agile, and web technologies, and I proactively mentor junior technicians and manage digital assets. I seek to join teams where I can apply my infrastructure, QA, and support expertise to improve reliability, user experience, and operational efficiency.

Experience

Work history, roles, and key accomplishments

Current

Senior IT Support Specialist

Current

BizPack Engine

Apr 2021 - Present (4 years 8 months)

Delivered global remote support for web and mobile applications, maintained 99.9% system uptime, led a distributed support team, and performed QA testing and coordinated production rollouts.

Remote Support Linux Windows QA Testing Jira Zendesk System Monitoring

Current

IT Administrator

Current

Winner’s Chapel International

Jan 2018 - Present (7 years 11 months)

Managed digital assets, backups, and data restoration, led technical operations for online content and social media, and launched a job-matching platform with 1,000+ sign-ups.

Backup Digital Asset Management Content Operations WordPress Troubleshooting User Onboarding

Infrastructure Support Engineer

Paycraft Systems Ltd

Dec 2022 - May 2023 (5 months)

Built sandbox environments for fintech clients and maintained a high-speed contactless payment system with millisecond-level reliability, conducting system audits that reduced bug occurrence by 20%.

Sandbox Payment Systems Linux Networking & Security Cross Functional Collaboration

Technical Support Analyst

Höski Media

Dec 2022 - Mar 2023 (3 months)

Implemented multi-language platform features reducing support ticket volumes and developed an event monitoring system to ensure uptime for high-traffic events; built a diagnostic audit tool for onboarding a Fortune 500 client.

Multi Language Monitoring Diagnostics Onboarding Zendesk Ticketing Performance Optimization & QA

IT Support Technician

Sanras Creative

Nov 2020 - Apr 2021 (5 months)

Supported WordPress-based platforms to improve performance and accessibility, mentored junior technicians, and enhanced UX and SEO features to reduce support overhead.