Open to opportunities

Mike Akeh

@mikeakeh

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Technical Support Engineer and team lead specializing in SaaS, cloud ops, and customer success.

Nigeria

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What I'm looking for

I'm seeking a technical support or product operations role where I can lead teams, improve SaaS reliability and observability, drive customer success, and implement automation in a collaborative, growth-focused company.

I am a Technical Support Engineer with 4+ years' experience driving results in SaaS and cloud environments across finance, energy, and hospitality. I lead technical problem-solving initiatives, managed SaaS product operations with 98% uptime, implemented real-time transaction and performance dashboards, and reduced manual efforts by 50% during digital transformation projects.

I specialize in Microsoft 365, Azure AD, AWS monitoring, SQL, Metabase and Power BI, and I maintain documentation and knowledge bases while mentoring junior engineers to improve first-call resolution. I bring a customer-focused leadership style and a proven track record of improving system stability, security, and operational efficiency.

Experience

Work history, roles, and key accomplishments

Current

Product Support Team Lead

Current

Lendsqr Lending

Jun 2023 - Present (2 years 2 months)

Led product support for a digital lending platform, implementing real-time transaction and performance dashboards to improve loan decision visibility and managing day-to-day operations to maintain 98% uptime and streamline loan approvals.

Metabase AWS APIs SaaS Operations Transaction Monitoring Troubleshooting SQL Documentation

Technical Support Engineer

Tek Experts

Nov 2022 - Jun 2023 (7 months)

Managed Microsoft 365 and cloud services, ensuring 99.9% system availability and reducing system vulnerabilities by 30% through automation; mentored junior engineers and increased first-call resolution by 20%.

SharePoint PowerShell Azure Active Directory Microsoft Defender Automation)IAM Troubleshooting

Technical Support Specialist

Oaks Telecom And Technology

Oct 2021 - Nov 2022 (1 year 1 month)

Served as primary client contact for IT issues, maintaining 99.9% infrastructure stability and SLA adherence while leading IT compliance, disaster recovery, and business automation initiatives to improve operations.