Olusegun James

I am a dedicated Technical Support Specialist with a strong background in resolving complex technical issues and enhancing customer satisfaction. My experience spans across various SaaS and fintech products, where I have honed my skills in troubleshooting payment orchestration systems and recurring revenue platforms. I pride myself on my ability to communicate effectively with cross-functional teams and end-users in fast-paced environments.

Throughout my career, I have provided tier 2 technical support to enterprise clients, collaborating directly with DevOps and Engineering teams to replicate and resolve software bugs. My proactive approach to monitoring customer environments using observability platforms has allowed me to flag issues before they escalate, ensuring minimal downtime. I have also led teams to improve service efficiency, implementing feedback loops that have significantly enhanced customer satisfaction.

With a Bachelor of Engineering in Electrical and Electronics Engineering, I possess a solid technical foundation that complements my hands-on experience. I am passionate about continuous learning and thrive in evolving tech environments, always looking for opportunities to improve user experiences and drive product enhancements.