Open to opportunities

Emmanuel Afolayan

@emmanuelafolayan

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Results-driven Technical Support Engineer with 8 years of experience.

Nigeria

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What I'm looking for

I am looking for a role that challenges my technical skills and offers opportunities for growth in a collaborative environment.

I am a results-driven Technical Support Engineer with over 8 years of experience in providing technical support, system administration, and software solutions. My expertise lies in troubleshooting, network management, and ensuring high-level system functionality. I have a proven track record of delivering customer-centric solutions, managing IT infrastructure, and streamlining operational workflows.

Throughout my career, I have been committed to enhancing system efficiency, reducing downtime, and ensuring seamless technical operations across both remote and on-site environments. I have successfully spearheaded teams, directed application development efforts, and implemented security measures that have significantly improved system reliability and security. My goal is to leverage my extensive experience in technical support engineering to solve complex IT challenges and improve organizational outcomes.

Experience

Work history, roles, and key accomplishments

Current

Lead, Technical Support Engineer

Current

Equitable Health Access Initiative

Mar 2020 - Present (5 years 3 months)

Spearheaded a team of technical support engineers, managing IT needs for hundreds of staff across multiple projects. Directed application development efforts and administered servers, ensuring system reliability and security.

Technical Support Team Leadership Application Development Security Management Troubleshooting Project Management Reliability

Web Developer

Lagos State Criminal Information System

Mar 2019 - Mar 2020 (1 year)

Contributed to the development of the Criminal Information System for the Lagos State Government, enhancing data accuracy and workflow efficiency through robust application features.

Web Development PHP Application Design Cross Functional Collaboration Software Engineering

Web Developer - Contract

Botosoft Technologies

Sep 2018 - Jan 2019 (4 months)

Utilized Python and Django to create in-house applications for WAEC, enhancing operational efficiency through automation and rigorous validation processes.