Open to opportunities

Azeez Rotimi Arigbabuwo

@azeezrotimi

Customer-focused technical support specialist improving satisfaction and resolution time with in-depth troubleshooting skills, teamwork, and empathy.

Nigeria

Message

What I'm looking for

I seek a collaborative, customer-centric role where I can reduce resolution times, improve satisfaction, mentor teams, and influence product improvements.

I am a customer-focused technical support specialist with over five years of hands-on experience delivering technical and customer support across SaaS and IT environments. I specialize in troubleshooting REST APIs, JavaScript, SQL, Linux, and networking issues using tools like Zendesk, JIRA, Datadog, Kibana, OpenSearch, and OKTA to drive faster resolutions.

I have a proven track record of reducing ticket resolution time and improving customer satisfaction—examples include resolving over 40 support tickets weekly with a 95% satisfaction rate and cutting onboarding time by 40%. I collaborate closely with engineering and sales to design technical solutions, catalog customer feedback, and advocate for product improvements.

I bring strong communication, documentation, and training skills, and I’m passionate about creating seamless support experiences through empathy, active listening, and data-driven recommendations that improve operations and product quality.

Experience

Work history, roles, and key accomplishments

Current

Technical Support Engineer

Current

Ringba

Mar 2024 - Present (1 year 6 months)

Interface with customers, engineering, and sales to resolve complex issues, design technical solutions, and troubleshoot REST API/JSON/JavaScript problems; used Datadog and Zendesk to improve service performance and support during sales cycles.

Zendesk REST APIs JSON JavaScript Datadog Troubleshooting Customer Advocacy Sales Support

IT Customer Support Specialist

Avaaz

Jul 2023 - Mar 2024 (8 months)

Managed VPN, Google Suite, 1Password, OKTA and JIRA access provisioning; resolved 90–120+ weekly IT tickets, improved CSAT to 95%, reduced onboarding time by 40% and cut resolution time by 30%.

Okta Google Workspace Jira VPN 1Password Ticketing Onboarding Troubleshooting Customer Satisfaction

Technical Support Engineer

MicroVerse

Sep 2021 - Nov 2023 (2 years 2 months)

Provided L1/L2 support for OS, Linux, and SQL issues using Zendesk and JIRA; reduced response time by 30%, increased customer satisfaction by 20%, and trained new hires while documenting FAQs.