ABAnjola Bassey
@anjolabassey
Technical Support and Frontend Engineer with 5+ years of experience.
NigeriaWhat I'm looking for
I am a Technical Support and Frontend Engineer with over 5 years of experience in dynamic fintech environments, particularly at Flutterwave. My expertise lies in resolving complex product and integration issues, supporting APIs, and significantly reducing implementation times. I have a proven track record of enhancing customer satisfaction through effective communication and collaboration with engineering and product teams.
Throughout my career, I have spearheaded various projects that have led to substantial operational improvements. For instance, I increased operational efficiency by 30% through the development of an internal operational dashboard. My commitment to continuous learning has led me to upskill in cloud technologies, further enhancing my problem-solving capabilities. I am now seeking a support role within a dynamic fintech or SaaS team where I can contribute to product excellence and customer growth.
Experience
Work history, roles, and key accomplishments
Frontend Engineer (Technical Support Experience)
Flutterwave
Oct 2022 - Present (2 years 9 months)
Spearheaded front-end development and maintenance of the internal operational dashboard, increasing operational efficiency by 30% and boosting team productivity. Partnered with support teams to reproduce and fix customer-reported bugs.
Junior Software Engineer
Flutterwave
Jan 2020 - Sep 2022 (2 years 8 months)
Co-developed the scalable v3 merchant dashboard, directly contributing to a 25% revenue increase and a more intuitive user interface. Enhanced the merchant onboarding flow, reducing drop-off rates by 35% and increasing successful sign-ups by 50%.
Product Support Engineer
Flutterwave
Apr 2019 - Dec 2019 (8 months)
Managed complex partner onboarding and integration cases across email, GitHub, and helpdesk, cutting onboarding time by 60%. Provided tier 2+ support via helpdesk, GitHub, and email, raising customer retention by 30%.
Technical Support Engineer
Flutterwave
Sep 2018 - Mar 2019 (6 months)
Resolved 50+ technical issues weekly via Intercom and Github issues, specializing in high-impact payment and API-related issues. Guided users through API setup and webhook integration for payment processing.
Education
Degrees, certifications, and relevant coursework
CUCovenant University
B.Sc. Management Information Systems, Management Information Systems
Completed a Bachelor of Science in Management Information Systems. Gained foundational knowledge in information technology and business management.
Tech stack
Software and tools used professionally
Availability
Location
NigeriaAuthorized to work in
Job categories
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