Anjola Bassey
@anjolabassey
I’m a customer-focused Technical Support Engineer who improves fintech API integrations and developer experience through fast troubleshooting.
NigeriaWhat I'm looking for
I’m a Customer-focused Technical Support Engineer with 5+ years of experience supporting developers and API integrations in high-scale fintech environments. I’m known for debugging, analysing logs, troubleshooting webhooks, and resolving complex systems issues across web and mobile platforms.
At Flutterwave, I partnered with Engineering and Product teams to translate customer feedback into product improvements and improve system reliability. I reduced manual operational workload by 80% by building internal Vue-based dashboards used by 500+ staff, and I improved issue resolution speed by triaging API failures and collaborating with backend engineers to ship fixes.
Earlier, I supported 100+ enterprise clients and developers by guiding successful integration of payment APIs across mobile and web applications, reducing integration time by 60%. I also investigated 40+ technical issues weekly using logs, error codes, and SQL, and increased integration success through developer-friendly troubleshooting guides, Postman collections, and documentation.
Experience
Work history, roles, and key accomplishments
Independent Support Projects
Independent Support Projects
Jun 2025 - Present (11 months)
Delivered remote, on-demand technical support for small businesses, troubleshooting website, payments, login, and content update issues. Guided non-technical users through setup and usage, improving their ability to manage daily operations.
Partnered with product and support teams to turn customer feedback into UI/UX improvements, reducing customer-reported bugs and enhancing product stability. Built Vue-based internal dashboards used by 500+ staff, reducing manual operational workload by 80%, and improved issue resolution by triaging API failures with backend engineering.
Supported 100+ enterprise clients and developers with payment API integrations across mobile and web, reducing integration time by 60% through setup, testing, and issue resolution. Resolved 40+ technical issues weekly using logs analysis and SQL, improved API adoption by 70% via SDK and CMS plugin support, and increased integration success rate by 25% with developer-friendly troubleshooting guides
Education
Degrees, certifications, and relevant coursework
Covenant University
Bachelor of Science, Management Information Systems
2011 - 2015
Earned a B.Sc. in Management Information Systems at Covenant University from 2011 to 2015.
Tech stack
Software and tools used professionally
Availability
Location
NigeriaAuthorized to work in
Job categories
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