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Boiser Shiela Mae BBB
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Boiser Shiela Mae B

@boisershielamaeb

Dedicated customer service advisor with strong problem-solving skills.

Philippines
Message

What I'm looking for

I am looking for a role that values customer satisfaction and offers opportunities for growth.

I am a committed customer service advisor with experience in assisting customers by addressing their inquiries and resolving issues. My role at Concentrix has honed my ability to provide detailed information about products and services, ensuring customer satisfaction and loyalty.

In addition to my customer service experience, I have worked as a Clerk, where I supported managers by encoding data, updating merchant payments, and filing documents. My educational background in Criminology and ongoing studies in Accountancy, Business, and Management have equipped me with a strong foundation in analytical thinking and attention to detail.

Experience

Work history, roles, and key accomplishments

JG

Cashier

J&J Frozen Goods

May 2018 - Jun 2018 (1 month)

Managed cash transactions and provided customer service during a summer job. Ensured accurate handling of payments and maintained a clean checkout area.

Education

Degrees, certifications, and relevant coursework

I(

ICCT COLLEGES (Cainta)

Bachelor of Science, Criminology

2021 - 2025

Pursued a Bachelor of Science in Criminology, gaining foundational knowledge in criminal justice and related fields. Developed an understanding of legal principles and investigative techniques.

DS

Dela Paz National High School

Junior High School, General Studies

2016 - 2018

Attended Junior High School, completing the foundational curriculum. Developed essential academic skills and knowledge across various subjects.

SS

Sumulong Memorial High School

Junior High School, General Studies

2012 - 2016

Attended Junior High School, completing the foundational curriculum. Developed essential academic skills and knowledge across various subjects.

AA

AMA Computer Learning Center of Antipolo

Accountancy, Business, Management, Accountancy, Business, Management

2010 - 2014

Completed studies in Accountancy, Business, and Management, acquiring skills in financial management and business operations. Gained insights into various aspects of business administration.

JS

Juan Sumulong Elementary School

Grade School, General Studies

2006 - 2012

Completed Grade School education, building fundamental literacy and numeracy skills. Engaged in various elementary subjects to establish a strong educational base.

Tech stack

Software and tools used professionally

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Boiser Shiela Mae B - Customer Service Advisor I - Concentrix | Himalayas