Boiser Shiela Mae B
@boisershielamaeb
Dedicated customer service advisor with strong problem-solving skills.
What I'm looking for
I am a committed customer service advisor with experience in assisting customers by addressing their inquiries and resolving issues. My role at Concentrix has honed my ability to provide detailed information about products and services, ensuring customer satisfaction and loyalty.
In addition to my customer service experience, I have worked as a Clerk, where I supported managers by encoding data, updating merchant payments, and filing documents. My educational background in Criminology and ongoing studies in Accountancy, Business, and Management have equipped me with a strong foundation in analytical thinking and attention to detail.
Experience
Work history, roles, and key accomplishments
Customer Service Advisor I
Concentrix
Jun 2023 - Nov 2024 (1 year 5 months)
Assisted customers by addressing their inquiries, resolving issues, and providing information about products and services. Maintained a high level of customer satisfaction through effective communication and problem-solving.
Clerk I
BDO Corporate Center
Mar 2023 - Jun 2023 (3 months)
Helped managers encode data into the system, update merchant's payments, and file documents. Ensured accuracy and organization of financial records.
Cashier
J&J Frozen Goods
May 2018 - Jun 2018 (1 month)
Managed cash transactions and provided customer service during a summer job. Ensured accurate handling of payments and maintained a clean checkout area.
Checker
Rizal Provincial Government
Apr 2016 - May 2016 (1 month)
Performed checking duties as part of a summer job program. Assisted with various tasks to ensure operational efficiency.
Education
Degrees, certifications, and relevant coursework
ICCT COLLEGES (Cainta)
Bachelor of Science, Criminology
2021 - 2025
Pursued a Bachelor of Science in Criminology, gaining foundational knowledge in criminal justice and related fields. Developed an understanding of legal principles and investigative techniques.
Dela Paz National High School
Junior High School, General Studies
2016 - 2018
Attended Junior High School, completing the foundational curriculum. Developed essential academic skills and knowledge across various subjects.
Sumulong Memorial High School
Junior High School, General Studies
2012 - 2016
Attended Junior High School, completing the foundational curriculum. Developed essential academic skills and knowledge across various subjects.
AMA Computer Learning Center of Antipolo
Accountancy, Business, Management, Accountancy, Business, Management
2010 - 2014
Completed studies in Accountancy, Business, and Management, acquiring skills in financial management and business operations. Gained insights into various aspects of business administration.
Juan Sumulong Elementary School
Grade School, General Studies
2006 - 2012
Completed Grade School education, building fundamental literacy and numeracy skills. Engaged in various elementary subjects to establish a strong educational base.
Availability
Location
Authorized to work in
Job categories
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