Karyl Scarlet Esogon
@karylscarletesogon
Dedicated customer service representative with a passion for learning.
What I'm looking for
I am a twenty-two-year-old individual eager to learn and grow within your esteemed company. I pride myself on my strong sense of responsibility and my commitment to giving my utmost effort in every task I undertake. While I may not be perfect, I am dedicated to continuous skill development until I reach a level of expertise that meets the demands of my role.
In my previous position as a Customer Service Representative and Technical Support at Concentrix, I received consistently positive feedback from customers for my professionalism, patience, and problem-solving abilities. I demonstrated strong communication skills by actively listening to customers, empathizing with their concerns, and effectively conveying solutions. My ability to resolve customer issues promptly and efficiently has contributed to high levels of customer satisfaction and retention.
Equipped with excellent communication skills in English and a basic understanding of Spanish, I thrive in multicultural environments. I am detail-oriented and capable of managing multiple tasks simultaneously, ensuring timely and accurate retrieval of documents to support patient care and administrative needs. I am excited about the opportunity to bring my skills and passion for technology to your team.
Experience
Work history, roles, and key accomplishments
Customer Service Representative
Concentrix PH
Received consistently positive feedback from customers for professionalism, patience, and problem-solving abilities. Demonstrated strong communication skills by actively listening to customers, empathizing with their concerns, and effectively conveying solutions.
Project Based / HealthCare
Cognizant
Ensured timely and accurate retrieval of documents to support patient care, legal inquiries, or administrative needs. Maintained detailed logs of all record requests and follow-ups to ensure accountability and compliance.
Education
Degrees, certifications, and relevant coursework
Polytechnic University of the Philippines
Bachelor of Arts in Broadcasting, Broadcasting
Studied the principles and practices of broadcasting, including media production, communication theories, and journalistic ethics. Developed strong communication and media literacy skills essential for a career in the broadcasting industry.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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