junnic gesulga

I am a dedicated and detail-oriented professional with a strong background in customer service and administrative tasks. My experience as a Customer Service Advisor at Concentrix CVG Phil., Inc. allowed me to hone my skills in handling inbound inquiries, addressing billing concerns, and providing exceptional customer experiences. I take pride in my ability to diagnose and resolve technical issues while maintaining accurate documentation of interactions, ensuring client satisfaction at every step.

Throughout my academic journey, I earned a Bachelor of Science in Criminology, where I was recognized as the Crime Analyst of the Year in 2017. My leadership experience as President of the Criminal Justice Student Organization at Southern Leyte State University has equipped me with the skills to oversee operations, manage meetings, and coordinate events effectively. I am adept at strategic planning and delegation, ensuring that organizational objectives align with our mission.