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@cheriesumongcad
Customer Service Representative with a passion for helping others.
I am a dedicated and results-driven customer service professional with a strong passion for delivering exceptional service to customers. With a background in sales and customer service, I possess excellent communication, problem-solving, and analytical skills. I am a team player with a positive attitude, always willing to lend a hand and go the extra mile to ensure customer satisfaction.
Throughout my career, I have developed strong research, communication, and problem-solving skills, with the ability to work effectively in a fast-paced environment while maintaining high attention to detail. I am a self-starter, a creative problem solver, and a strong team player with a deep desire to always be improving.
I am excited to bring my skills and experience to a new role, where I can continue to grow and develop as a customer service professional, while making a positive impact on the organization and its customers.
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Work history, roles, and key accomplishments
D.World Inc.
Jan 2022 - Dec 2022 (11 months)
Worked as a Cold Calling Data Specialist, making outbound calls to customers and providing data analysis services.
Alorica Teleservice Philippines
Jan 2020 - Feb 2021 (1 year 1 month)
Worked as a Customer Care Analyst, providing customer support services and resolving customer requests in an efficient and professional manner.
Vision X Incorporated Global Solutions
Aug 2016 - Jan 2020 (3 years 5 months)
Provided customer support services, troubleshooting technical problems, and resolving customer requests in an efficient and professional manner.
Beneficial Life Insurance and AXA Philippines
Jan 2014 - Feb 2015 (1 year 1 month)
Worked as a Sales Insurance Specialist, providing customer support services and troubleshooting technical problems.
Degrees, certifications, and relevant coursework
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