Open to opportunities

Edlyn Caoile

@edlyncaoile

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Top-performing customer service specialist with data entry expertise.

Philippines

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What I'm looking for

I am looking for a role that values customer satisfaction and offers growth opportunities.

Hello! I am a dedicated Customer Service Specialist with over 2 years of experience in the BPO industry, including more than a year in Sales and a quarter in Data Entry. My journey has equipped me with a strong skill set in handling complex customer inquiries, resolving issues efficiently, and providing personalized solutions that enhance customer satisfaction.

During my tenure at Concentrix CVG Philippines, I was recognized as a top performer for my commitment to delivering exceptional customer experiences. I excelled in accurately entering customer data and interactions into CRM systems, ensuring timely resolutions to inquiries. At Afni Philippines, I further honed my sales skills, consistently exceeding quotas through effective upselling and cross-selling strategies while nurturing strong customer relationships.

Currently, I am expanding my skill set as a General Virtual Assistant, where I focus on data accuracy and efficient processing of loan applications. My goal is to leverage my experience and skills in a challenging role that allows me to contribute to a team while continuing to grow professionally.

Experience

Work history, roles, and key accomplishments

Current

General Virtual Assistant

Current

PRO VA

Feb 2025 - Present (3 months)

Managed data entry and updates in Google Sheets and company databases, including mortgage-related information, ensuring accuracy and correcting discrepancies. Processed loan applications, organized data, and handled client calls while maintaining CRM documentation. Utilized CRM systems for database management, client segmentation, and campaign analysis.

Data Entry Google Sheets CRM Systems Microsoft Office Data Analysis Client Management

Sales Representative

Afni Philippines Inc.

Mar 2022 - Apr 2023 (1 year 1 month)

Managed inbound/outbound calls and emails, focusing on upselling, cross-selling, and lead generation. Successfully closed sales, exceeded quotas, and maintained accurate records of sales activities and customer interactions in the CRM system. Developed and nurtured customer relationships to ensure future sales success.

Upselling Prospecting Lead Generation CRM Systems Sales Communication Customer Relationship Management

Customer Service Representative

Concentrix CVG Philippines Inc.

Mar 2020 - Feb 2022 (1 year 11 months)

Handled customer inquiries via calls, chats, and emails, addressing billing concerns and retention. Monitored orders, resolved complaints, and accurately entered data into CRM systems. Recognized as a top performer for delivering exceptional customer experience.