Open to opportunities

Rae Ann Espeleta

@raeannespeleta

Message

Detail-oriented professional skilled in sales and customer service.

Philippines

Message

What I'm looking for

I am looking for a role that values strong customer relationships and offers opportunities for growth.

I am a motivated and detail-oriented professional with hands-on experience in sales, customer service, and data entry. I excel at building strong customer relationships and handling transactions with efficiency and professionalism. My proven ability to communicate effectively has helped me meet sales goals and support team operations.

Throughout my career, I have taken on various roles, including Customer Service Associate and Senior Associate, where I handled customer inquiries, managed data entry tasks, and prepared performance reports. I am eager to bring my strong work ethic and positive attitude to a dynamic work environment, contributing to team success and customer satisfaction.

Experience

Work history, roles, and key accomplishments

Cashier

Baskin Robbins

Jan 2020 - Jan 2025 (5 years)

Managed financial records and handled client requests, including returns and orders. Updated spreadsheets and sales databases to maintain accurate records.

Client Management Order Processing Data Entry Spreadsheet Management

Sales Associate

National Bookstore

Jan 2019 - Jan 2020 (1 year)

Assisted with order entry and responded to customer inquiries, coordinating with fulfillment teams. Sent follow-up emails and surveys to clients, tracking responses for feedback.

Order Entry Email Communication Survey Management Sales Support

Senior Associate

Innodata

Jan 2015 - Jan 2019 (4 years)

Inputted information into spreadsheets and databases, performing copy-pasting data between systems. Organized and sorted data, validating accuracy in reports and spreadsheets.

Data Entry Data Validation Spreadsheet Management Database Management

Person in Charge

Ninongs Hotel

Jan 2014 - Jan 2015 (1 year)

Handled incoming customer questions and concerns via email and chat platforms. Prepared weekly and monthly performance reports, analyzing data and creating summaries using Google Sheets or Excel.

Customer Service Email Support Chat Support performance reporting Data Analysis

Education

Degrees, certifications, and relevant coursework

STI College

Diploma, Hotel and Restaurant Services

Completed a program in Hotel and Restaurant Services, gaining foundational knowledge and practical skills relevant to the hospitality industry. The curriculum covered various aspects of hotel operations and food service.