Cristina Fernandez

I am a customer service professional with multi-year experience handling inbound calls, chats, and emails for high-volume contact centers. I consistently ensure accurate recordkeeping, timely correspondence distribution, and adherence to company policy while helping colleagues streamline office processes.

I have worked at Concentrix and iQor PH, where I focused on delivering excellent customer experiences, meeting sales targets, processing bill payments, and providing technical support. I bring strong organizational, time-management, verbal and written communication skills, and a Diploma in Business Management with a major in Accounting.