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Blessing Oruma

@blessingoruma

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Customer-focused service professional driving retention, sales, and operational excellence.

Canada

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What I'm looking for

I seek a customer-service, business development, management, marketing, or TV and Film production role where I can drive customer retention and sales, exceed KPIs, work collaboratively in a supportive culture, manage businesses, produce content, and grow into leadership responsibilities.

I am a results-driven customer service and operations professional with experience improving customer satisfaction, meeting KPIs, and driving retention across remote and in-person roles.

At Working Solutions I delivered high-quality support for hotel bookings, navigated multiple internal systems, and consistently exceeded booking targets while protecting sensitive data.

Previously I managed social content and production coordination at Silvertrust Media and met monthly sales targets as a Telecommunications Specialist at Nordia by applying strategic communication and marketing techniques.

I hold a Graduate Diploma in Management and a BA in Communication Studies with a Minor in Sociology, and I bring strong interpersonal, communication, and attention-to-detail skills to roles focused on customer success, sales, and operations.

Experience

Work history, roles, and key accomplishments

Customer Service Agent

Working Solutions

Oct 2024 - Mar 2025 (5 months)

Delivered exceptional remote customer support for hotel bookings, resolving complex inquiries and consistently exceeding booking targets while maintaining data privacy and contributing to team KPIs.

Customer Service Multitasking Data Privacy Remote Collaboration Problem Solving CRM Communication

Associate Producer & Coordinator

Silvertrust Media

Apr 2021 - Feb 2022 (10 months)

Managed social media channels and produced content including talk shows and advertisements, increasing audience engagement through content creation, editing, and daily stakeholder coordination.

Content Production Social Media Management Video Editing Scheduling Community Engagement Marketing

Telecommunications Specialist

Nordia

Aug 2019 - Dec 2020 (1 year 4 months)

Consistently met monthly sales targets by selling tailored telecom packages, documenting customer insights for marketing, and improving client retention and acquisition through targeted offers.

Sales Telemarketing Customer Retention Offer Management Communication Upselling

Care Coordinator

Clear Summit Group

Jun 2019 - Aug 2019 (2 months)

Managed high-volume inbound customer inquiries, routed calls to appropriate departments, and documented interactions in CRM; booked educational consultations that increased conversion rates by 100% while meeting weekly booking targets.

Customer Service CRM Call Routing Microsoft Office Outlook Appointment Booking Active Listening Slack Time Management

Shift Manager

FMI Atlantic

Jan 2019 - Jun 2019 (5 months)

Oversaw store operations, coached staff on upselling leading to a 12.1% sales increase, managed inventory and audits, and ensured timely order fulfillment meeting company standards.

retail management Upselling Inventory Control Reporting Quality Assurance Operations