Marivel Nunez Yanez
@marivelnunezyanez
Dynamic sales and marketing professional with exceptional customer service skills.
CanadaWhat I'm looking for
I am a dynamic and highly accomplished sales and marketing professional with extensive experience in customer engagement and support. Currently, I manage outbound communications for Amz Sprint, where I qualify leads and ensure high levels of customer satisfaction. My proactive approach and strong problem-solving skills have enabled me to foster positive relationships with customers and team members alike.
Previously, I served as a Rewards Support Specialist at WestJet, where I provided exceptional support to frequent travelers. My role involved identifying opportunities to enhance their rewards program experience and assisting with inquiries, complaints, and account issues. I take pride in maintaining high standards of professionalism and communication, which has contributed to customer retention and satisfaction.
Experience
Work history, roles, and key accomplishments
Sales and Marketing
Amz Sprint
Oct 2023 - Present (1 year 7 months)
Manage outbound communications to potential customers, qualify leads, and set appointments for the sales team. Ensure high levels of customer engagement and satisfaction through effective follow-up and problem-solving.
Rewards Support Specialist
WestJet
Oct 2013 - Mar 2024 (10 years 5 months)
Provided proactive support to frequent travelers, enhancing their rewards program experience through effective communication. Assisted call center agents and managed inquiries regarding the rewards program, ensuring customer retention.
Education
Degrees, certifications, and relevant coursework
Institute of Accounting
Professional Trainer Certificate, Accounting
Completed courses in accounting and professional training, focusing on effective organizational skills and productivity.
GOCertificate, Artificial Intelligence
Completed a course on Artificial Intelligence and productivity, enhancing skills in modern technology applications.
Unknown
Certificate, Digital Marketing
Completed a Digital Marketing Certificate, focusing on strategies and tools for effective online marketing.
Unknown
Certificate, Sales
Completed a Closer-Appointment Setter Certificate, developing skills in sales and customer engagement.
Tech stack
Software and tools used professionally
Availability
Location
CanadaAuthorized to work in
Job categories
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