Tracy Umutoni
@tracyumutoni
Outgoing and friendly customer service professional with a reputation for accuracy and high standard
CanadaWhat I'm looking for
As a detail-oriented and collaborative team player, I have developed a strong reputation for delivering exceptional customer service and maintaining high standards of accuracy. With experience in corrective action planning, customer satisfaction, and clerical support, I am confident in my ability to effectively manage internal communications and correspondence.
In my previous roles, I have demonstrated my ability to adapt to changing conditions, think critically, and develop personal organization and multitasking skills in fast-paced environments. I am passionate about continuous learning and personal development, and I actively engage in reading to expand my knowledge.
I am seeking a full-time position where I can utilize my skills and experience to make a positive impact and contribute to a team-oriented environment.
Experience
Work history, roles, and key accomplishments
Resource Associate
MSI Corp
Sep 2019 - Mar 2023 (3 years 6 months)
As a Resource Associate, I improved office efficiency by managing communications and assisting senior management with performance reports. I trained employees, resolved conflicts, and handled customer inquiries effectively.
Customer Service Representative
Atelka
May 2018 - Apr 2019 (11 months)
In my role as a Customer Service Representative, I maintained high customer satisfaction through effective communication and problem-solving strategies. I handled customer inquiries and provided support for products and services.
Receptionist
Marriot Hotel
Jan 2017 - Nov 2017 (10 months)
As a Receptionist, I greeted visitors, managed appointments, and handled a high volume of incoming calls. I ensured a positive first impression and provided clerical support to the management team.
Education
Degrees, certifications, and relevant coursework
University of Ottawa
Bachelor's Degree, International Development And Globalization
2021 - 2025
Pursuing a degree with a focus on developing skills in customer service and communication strategies. Expected to graduate in June 2025.
Lycée Notre Dame De Citeaux
High School Diploma, General Studies
2012 - 2016
Completed high school education with a focus on general studies, leading to the attainment of a High School Diploma.
Tech stack
Software and tools used professionally
Availability
Location
CanadaAuthorized to work in
Job categories
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