Tracy UmutoniTU
Open to opportunities

Tracy Umutoni

@tracyumutoni

Outgoing and friendly customer service professional with a reputation for accuracy and high standard

Canada

What I'm looking for

Seeking a full-time position in a team-oriented environment where I can utilize my skills and experience to make a positive impact and contribute to exceptional customer service standards.

As a detail-oriented and collaborative team player, I have developed a strong reputation for delivering exceptional customer service and maintaining high standards of accuracy. With experience in corrective action planning, customer satisfaction, and clerical support, I am confident in my ability to effectively manage internal communications and correspondence.

In my previous roles, I have demonstrated my ability to adapt to changing conditions, think critically, and develop personal organization and multitasking skills in fast-paced environments. I am passionate about continuous learning and personal development, and I actively engage in reading to expand my knowledge.

I am seeking a full-time position where I can utilize my skills and experience to make a positive impact and contribute to a team-oriented environment.

Experience

Work history, roles, and key accomplishments

MC

Resource Associate

MSI Corp

Sep 2019 - Mar 2023 (3 years 6 months)

As a Resource Associate, I improved office efficiency by managing communications and assisting senior management with performance reports. I trained employees, resolved conflicts, and handled customer inquiries effectively.

MH

Receptionist

Marriot Hotel

Jan 2017 - Nov 2017 (10 months)

As a Receptionist, I greeted visitors, managed appointments, and handled a high volume of incoming calls. I ensured a positive first impression and provided clerical support to the management team.

Education

Degrees, certifications, and relevant coursework

University of Ottawa logoUO

University of Ottawa

Bachelor's Degree, International Development And Globalization

2021 - 2025

Pursuing a degree with a focus on developing skills in customer service and communication strategies. Expected to graduate in June 2025.

LC

Lycée Notre Dame De Citeaux

High School Diploma, General Studies

2012 - 2016

Completed high school education with a focus on general studies, leading to the attainment of a High School Diploma.

Tech stack

Software and tools used professionally

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Tracy Umutoni - Resource Associate - MSI Corp | Himalayas