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Seun Kazeem

@seunkazeem

Customer Service Representative at Northbridge Communications, who handled 70+ daily calls and maintained a 95% customer satisfaction rating.

Canada

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What I'm looking for

I'm looking to bring my customer service experience to a team that values getting the customer experience right the first time.

At Northbridge Communications, I handled an average of 70+ inbound and outbound calls daily, resolving billing, service, and account inquiries while maintaining a 95% customer satisfaction rating. I also cross-sold subscription add-ons and service bundles, contributing to a 15% increase in average revenue per customer.

At Harborview Client Solutions, I supported customers by phone, email, and live chat, with a first-contact resolution rate above 85%. I partnered with the escalations team on sensitive complaints and documented root causes and process gaps.

At Prestige Telcom Services, I made outbound calls to qualify prospective clients and book appointments for the sales team. I used CRM records to keep lead interactions and appointment handoffs up to date.

Experience

Work history, roles, and key accomplishments

Customer Service Representative

Northbridge Communications

Apr 2025 - May 2026 (1 year 1 month)

Handled 70+ inbound and outbound calls daily, resolving billing, service, and account inquiries while maintaining a 95% customer satisfaction rating. Cross-sold and upsold subscription add-ons, contributing to a 15% increase in average revenue per customer.

CRM Active Listening Conflict Resolution Cross Selling Upselling Customer Satisfaction Data Entry Reporting

Customer Support Specialist

Harborview Client Solutions

Jun 2023 - Jan 2025 (1 year 7 months)

Provided multichannel support via phone, email, and live chat, achieving a first-contact resolution rate above 85%. Partnered with escalations team to resolve sensitive complaints and documented root causes for continuous improvement.

Zendesk Multichannel Support First Contact Resolutions Escalation Management Documentation Onboarding Customer Retention

Appointment Setter

Prestige Telcom Services

Jan 2022 - May 2023 (1 year 4 months)

Placed high-volume outbound calls to qualify leads and book appointments for the sales team. Managed the appointment calendar and minimized no-shows through timely reminder calls.

Outbound Calling Lead Qualification Appointment Scheduling CRM Objection Handling Rapport Building