I've supported customers at Bank of Montreal and Agero, handling high-volume inquiries, account updates, payment questions, roadside-assistance coordination, and complex issue escalations. I communicate clear next steps while documenting customer interactions accurately across digital systems.
I've also coordinated schedules, guest logistics, and live-broadcast preparation at Channels Television, and supported residents, families, and staff at Woodhall Retirement Park. I bring customer service, administrative coordination, record keeping, and calm problem-solving to fast-paced environments.
