Open to opportunities

CHRISTIANA FAWEHINMI

@christianafawehinmi

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Enthusiastic customer service professional with 10+ years of experience.

Canada

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What I'm looking for

I am looking for a role that values customer satisfaction and offers opportunities for growth.

I am a dedicated customer service professional with over 10 years of experience in delivering high-quality support across various industries, including telecom, banking, and e-commerce. My journey has been marked by a commitment to resolving complex customer issues and enhancing satisfaction through effective communication and problem-solving skills.

Currently, I serve as a Customer Coordinator Specialist at Advantage Solutions Inc., where I excel in managing client accounts, processing orders, and collaborating with logistics to ensure seamless delivery. My previous roles have equipped me with a strong foundation in customer retention strategies and e-commerce systems, allowing me to contribute significantly to customer loyalty and brand engagement.

I thrive in fast-paced environments and am passionate about using my skills to create outstanding customer experiences. I am always eager to learn and adapt, ensuring that I meet the evolving needs of clients and organizations alike.

Experience

Work history, roles, and key accomplishments

Current

Customer Coordinator Specialist

Current

Advantage Solutions Inc.

Jan 2019 - Present (6 years 4 months)

Delivered exceptional support to clients by coordinating orders, handling inquiries, and resolving issues quickly and professionally. Acted as the main point of contact for key client accounts, ensuring high customer satisfaction and timely deliveries.

Customer Support Order Management CRM Tools Data Analysis Team Collaboration Conflict Resolution

E-commerce Ads Specialist / Customer Support Agent

Tannex

Feb 2017 - Jan 2019 (1 year 11 months)

Handled front-line customer inquiries via email and live chat, ensuring timely responses and first-contact resolutions. Assisted in SEO and email marketing efforts to boost engagement and brand loyalty.

Customer Support Email Marketing SEO Communication Customer Engagement Problem Solving Team Collaboration

Customer Retention Agent

Rogers Communications Inc.

May 2014 - Feb 2017 (2 years 9 months)

Retained customers by addressing service concerns and promoting upgraded services. Responded to high-volume inbound calls, turning issues into positive experiences through effective communication.

Customer Retention Inbound Problem Solving Upselling Communication Customer Service Team Collaboration

Customer Service Representative

Wells Fargo Bank

Jul 2011 - Mar 2014 (2 years 8 months)

Provided support for over 50 calls per shift, assisting customers with account inquiries and ensuring confidentiality. Promoted customer loyalty by building trust and handling concerns with professionalism.

Customer Service Confidentiality Problem Solving Communication Team Collaboration