Open to opportunities

Sherilyn Fraess

@sherilynfraess

Message

Experienced call center professional with a focus on customer care.

Canada

Message

What I'm looking for

I seek a role that values customer satisfaction and offers growth opportunities.

With over 15 years of experience in customer service and call center operations, I have developed a strong skill set in problem-solving, communication, and organization. My journey began in the travel industry, where I honed my abilities in reservations and customer care, ensuring that clients received the best possible service. I have a proven track record of maintaining confidentiality and fostering a positive work environment.

In my most recent role at Rogers, I excelled in a remote call center position, where I managed customer inquiries and provided effective solutions. My experience as a Placement Coordinator further enhanced my skills in matching families with caregivers, demonstrating my ability to understand client needs and deliver tailored services. I am passionate about creating a seamless experience for customers and thrive in dynamic environments.

Experience

Work history, roles, and key accomplishments

Call Center Representative

Rogers, Recipe, Todays Shopping Choice

Jan 2018 - Dec 2022 (4 years 11 months)

Provided exceptional customer service in a remote call center environment, handling reservations and inquiries while maintaining confidentiality and a positive work atmosphere.

Customer Service Call Center Operations Problem Solving Communication Data Entry Empathy Sales Remote Work Confidentiality

Placement Coordinator

International Nannies

Jan 2003 - Jan 2018 (15 years)

Coordinated placements for nannies and caregivers, ensuring a good match with families while managing government foreign worker program paperwork and providing excellent customer service.

Placement Services Customer Service Communication Problem Solving Data Entry Sales Research Empathy