Sherilyn Fraess
@sherilynfraess
Experienced call center professional with a focus on customer care.
CanadaWhat I'm looking for
With over 15 years of experience in customer service and call center operations, I have developed a strong skill set in problem-solving, communication, and organization. My journey began in the travel industry, where I honed my abilities in reservations and customer care, ensuring that clients received the best possible service. I have a proven track record of maintaining confidentiality and fostering a positive work environment.
In my most recent role at Rogers, I excelled in a remote call center position, where I managed customer inquiries and provided effective solutions. My experience as a Placement Coordinator further enhanced my skills in matching families with caregivers, demonstrating my ability to understand client needs and deliver tailored services. I am passionate about creating a seamless experience for customers and thrive in dynamic environments.
Experience
Work history, roles, and key accomplishments
Call Center Representative
Rogers, Recipe, Todays Shopping Choice
Jan 2018 - Dec 2022 (4 years 11 months)
Provided exceptional customer service in a remote call center environment, handling reservations and inquiries while maintaining confidentiality and a positive work atmosphere.
Placement Coordinator
International Nannies
Jan 2003 - Jan 2018 (15 years)
Coordinated placements for nannies and caregivers, ensuring a good match with families while managing government foreign worker program paperwork and providing excellent customer service.
Merchandiser
Carlton Cards
Jan 2003 - Jan 2018 (15 years)
Managed merchandising tasks for Carlton Cards, ensuring product placement and inventory management while providing customer service and support.
Travel Industry Professional
Various
Jul 1987 - Jan 2003 (15 years 6 months)
Worked in various roles within the travel industry, focusing on travel planning, reservations, and customer service across multiple companies.
Education
Degrees, certifications, and relevant coursework
Self-Employment
Certificate, Self-Employment
2002 -
Completed a Self-Employment Certificate to enhance skills for independent work and entrepreneurship.
Unknown Institution
Certificate, Counseling
2001 -
Earned a Counseling Certificate to develop skills in providing support and guidance to individuals.
Unknown Institution
Diploma, Travel & Tourism
1987 -
Obtained a Travel & Tourism Diploma to gain knowledge and skills in the travel industry.
Unknown Institution
Diploma, General Education
1981 -
Achieved a High School Diploma, laying the foundation for further education and career development.
Tech stack
Software and tools used professionally
Availability
Location
CanadaAuthorized to work in
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