Beatrice Otsin

I am an experienced customer service professional with over three years of expertise in resolving customer issues and enhancing the overall customer experience. My journey has been marked by a proven ability to build strong client relationships and efficiently manage multiple tasks. I take pride in leading teams towards achieving service excellence, ensuring that every interaction is tailored to meet the needs of our clients.

Throughout my career, I have developed strong skills in conflict resolution and problem-solving, which have been essential in my roles at various companies. At Concentrix, I assisted customers with account inquiries and billing issues, utilizing my authentication skills to resolve complex queries efficiently. My experience as a supervisor at Makto Technology Company Limited allowed me to guide and oversee employee performance, ensuring compliance with company policies while maintaining a positive work environment.