Looking for a job

Samuel Anku

@samuelanku

Customer Service Representative at MTN Ghana, resolving escalated complaints from first contact through final resolution.

Ghana

Message

What I'm looking for

I'm seeking a challenging role where I can contribute to organisational growth.

At Scancom Ghana plc (MTN Ghana), I resolve customer complaints in-store and by phone, including escalated cases I follow through to final resolution. I keep customers informed and apply training from Talking to Customers when handling complex enquiries.

At ISON BPO Ghana Limited, on the MTN account, I provided telephone support, resolved complaints, and followed up on escalations. I maintained professional call etiquette in each interaction.

At Africa Health Supplies, I handled office logistics, tracked operational costs, and used resources in line with company goals.

During my industrial attachment at the Observation Research and Innovation Centre, University of Energy and Natural Resources, I used Python and Jupyter Notebook to analyze data and summarize results. I also gained exposure to ground-station systems and environmental monitoring.

Experience

Work history, roles, and key accomplishments

Customer Service, Retail Experience

Scancom Ghana plc (MTN Ghana)

Sep 2025 - Sep 2026 (1 year)

Resolved customer complaints independently and efficiently, taking full ownership of escalated cases from first contact to resolution. Delivered consistent high-quality service in-store and by phone, upholding MTN's service standards and call etiquette.

Customer Service Complaint Resolution Escalation Management Call Etiquette In store Support Phone Support Communication Skills

Customer Service Executive

ISON BPO Ghana Limited

Mar 2025 - Aug 2025 (5 months)

Delivered quality call service to customers, resolving complaints as quickly as possible over the phone. Maintained professional call etiquette and followed up on escalated complaints to ensure timely resolution.

Customer Service Call Handling Complaint Resolution Escalation and Follow Up Call Etiquette Teamwork

Administrative and Sales Executive

Africa Health Supplies

Oct 2024 - Mar 2025 (5 months)

Handled day-to-day administrative responsibilities and managed office logistics effectively. Tracked operational costs and identified ways to minimize them, while promoting a collaborative work environment.

Administration Office Logistics Cost Tracking Resource Management Teamwork

National Service Personnel, Retail Experience

Scancom Ghana plc (MTN Ghana)

Nov 2023 - Oct 2024 (11 months)

Identified and resolved customer complaints, ensuring every customer received the service requested. Followed up on escalated complaints and delivered quality service by phone while observing good call etiquette.

Customer Service Complaint Resolution Escalation and Follow Up Call Etiquette Teamwork

Industrial Attachment

Observation Research and Innovation Centre, University of En

Sep 2022 - Dec 2022 (3 months)

Performed data analysis with Python and Jupyter Notebook, writing code to extract and summarize large volumes of data. Gained exposure to Earth Observing System ground stations and satellite navigation systems.

Python Jupyter Notebooks Data Analysis Earth Observation Satellite Systems