Augustine Duwoe-Lawoe

I am an experienced Customer Service Representative with over a decade of expertise in managing customer relationships and enhancing satisfaction. My career has been marked by a strong commitment to driving team performance and fostering a customer-centric culture. I have a proven ability to analyze data, implement feedback loops, and resolve complex customer issues, ensuring high levels of customer retention and loyalty.

In my current role as Finance and Operations Manager at Owontaa Enterprise, I lead customer support initiatives that have achieved a remarkable 95% customer satisfaction rate. I manage and mentor a team of 10 customer support representatives, improving productivity by 25%. My efforts in implementing ticketing and CRM systems have streamlined processes and reduced ticket volume by 20%. I am passionate about conducting training sessions to enhance team skills and collaborating with product teams to relay customer feedback for continuous improvement.

My educational background includes an MBA with a specialization in Leadership and Customer Experience Management from the University of the People. I am dedicated to continuous learning and professional development, which I believe is essential in today’s fast-paced business environment.